Customer Service Representative

About Houzeo

Houzeo is a 100% online real estate marketplace. From listing to closing, Houzeo makes home selling and buying easier than ever. Users can list their homes for a flat fee, connect with local real estate pros, and find their dream home on Houzeo.com.

Founded in Manhattan, New York, with additional offices in Charlotte, North Carolina (US), and Mumbai, India, Houzeo is led by our founder, Amit Dhameja. With an Ivy League MBA and a background in finance, real estate, and tech, Mr. Dhameja spearheads this profitable startup.

We're scaling rapidly, and this in turn has created an opportunity for us to expand our services by hiring a Client Service Specialist.

The Houzeo Universe

Houzeo’s product universe includes a wide range of products and services, including:

• Houzeo IntelliList Listing: This tool auto-assigns the right paperwork for a seller’s property based on location. It’s the fastest way to list a home!
• Houzeo Showings: A digital showing scheduling app designed for sellers. Buyers and agents can directly request showings once a seller verifies them!
• Houzeo Offers: An offer management tool to evaluate, compare, and counter offers received on a property. Sellers can request the highest and best offers within seconds!
• Houzeo Digi Transact: Sellers can manage real estate transactions with milestones, tasks, notifications, and reminders. No more friction!
• Houzeo Dream Homes: Aims to help home buyers find their dream homes, make an offer, or start their mortgage pre-approval journey.
• Houzeo Mobile App: A comprehensive mobile app that lets home sellers and buyers
• Houzeo Home Worth Calculator: A free home value calculator that helps homeowners estimate how valuable their property is.
• Houzeo Mortgage Calculator: A mortgage payment estimator that helps potential home borrowers understand monthly payments and amortization schedules for free.
• Houzeo Closing Costs Calculator: The most advanced closing cost estimator for helping buyers and sellers understand what they have to pay on closing day.

About the Role: Are you the one?

Do you thrive on solving complex customer challenges and turning friction into satisfaction?

Can you lead by example while mentoring a high-performing team?

At Houzeo, we’re looking for a Customer Success Analyst who’s ready to take ownership of our most high-impact accounts. If you’re proactive, empathetic, and love building long-term customer relationships, this is your stage.

This role isn’t just about support—it's about strategy, leadership, and making a lasting impression on our clients and our team.

About the Operations Team