Customer Service Representative

We're looking for a Customer Service Representative & Logistics Controller to join our Customer Care team in Las Rozas de Madrid, Spain.

This is an excellent opportunity to play a key role in delivering outstanding customer service while coordinating logistics and supply chain activities to ensure products are delivered efficiently and on time.

What you'll be doing

Customer Service Management

• Processing customer sales orders accurately and in line with service level agreements
• Acting as the day-to-day contact for customers, providing professional and proactive support
• Providing order confirmations, shipping information, invoices and related documentation
• Monitoring open orders, delivery schedules and customer information within SAP
• Working closely with Sales Managers to support customer retention, business growth and service excellence
• Managing customer complaints and supporting root cause analysis and corrective actions

Logistics Arrangements

• Coordinating domestic and international transport operations for inbound and outbound shipments
• Liaising with manufacturing plants, warehouses, freight forwarders and customs brokers to ensure timely product availability and delivery
• Preparing and managing logistics, shipping, customs and export documentation, including dangerous goods documentation where required
• Proactively managing logistics delays, incidents and exceptions
• Managing vendor complaints and supporting root cause analysis and corrective actions

Inventory and Warehouse

• Supporting inventory management activities, including warehouse replenishment, stock rotation and inventory optimisation
• Coordinating repacking, relabelling and other warehouse-related activities where required
• Supporting stock reconciliations and warehouse service invoice validation

What we're looking for

• Degree in Supply Chain, Logistics, Business Administration or a related discipline
• Previous experience in Customer Service, Logistics, Supply Chain or a similar role within an international environment
• Experience working with ERP systems, preferably SAP
• Knowledge of international transport, import/export procedures, customs processes and Incoterms would be advantageous
• Strong Microsoft Office skills, particularly Excel
• Advanced English language skills (C1 or equivalent)
• Excellent organisation, prioritisation and attention-to-detail skills
• A proactive, customer-focused approach with strong communication and problem-solving abilities
• French language skills are desirable but not essential

About Innospec

Innospec is a global specialty chemicals company focused on bringing innovative new technologies to market combined with a fast and responsive service. We serve a range of industries across the world, bringing our products to customers in markets from oilfields, fuels, refineries and power stations to personal care and performance chemicals. Our global team of approximately 2,000 employees spans 22 countries, applying their extensive experience and market understanding to customers' local needs.

Integrating our global footprint with local service capability enables us to supply quality products that meet and anticipate changing market dynamics.