Customer Service Representative | Italian

As a key member of the Customer Support team, you will play an integral role in ensuring the seamless execution of daily operations. You'll be empowered to make timely decisions and contribute to maintaining a collaborative and high-performing team environment. Responsibilities include:Handle end-to-end order lifecycle, from entry to billing, using SAPCoordinate with warehouse and logistics providers to ensure accurate order handlingInitiate and oversee any subcontracting needs with logistics partnersMaintain ongoing communication with clients and internal sales teams to ensure clarity and alignmentDelivery Oversight:Serve as the liaison with transportation providers to monitor shipmentsActively track and respond to delivery date changesKeep customers and sales informed of any updates or delaysCustomer Relationship Management:Build and maintain strong commercial ties with customers in the Italian and Dutch market, in partnership with the sales teamBe the first line of support for inquiries and complaints via phone or emailManage updates in the system related to customer profiles, product details, pricing, and promotions to support efficient operationsContinuous Improvement & Projects:Participate in ad hoc initiatives and projects aimed at enhancing customer satisfaction and team effectivenessRequirementsWe’re searching for a customer-focused professional who thrives in a dynamic environment and brings both empathy and efficiency to the table.

Your Profile:Minimum of 2 years of experience in a customer service roleStrong interpersonal and communication skills, both written and verbalAttentive listener with the ability to ask insightful questions to fully understand customer needs or concernsClear, compassionate communicator who can articulate information effectively and with empathyFluency in Italian (C2) and English is required.Excellent organizational skills and the ability to manage multiple priorities while meeting deadlinesInterest in and willingness to learn the technical side of our client's lighting solutionsPositive, self-motivated mindset with a collaborative spirit and a drive to inspire those around youProactive, hands-on approach to daily tasks and continuous self-improvementYou are located in the Eindhoven areaComfortable working with digital tools and systems, including Excel, Word and SABenefits8% holiday allowancehybrid working: you can work 1 day from home after the first 3 monthsThis position requires 32 hours per week.variable bonus of 10% of your salarypension plan25 holidaystravel allowanceApplication ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge.

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