Customer Service Representative - State Farm Agent Team Member

Job DescriptionJob DescriptionBenefits:

401(k)Bonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & development

ABOUT OUR AGENCY:

As a second-generation State Farm Agent and proud Ponte Vedra native, Ive been immersed in the insurance industry since 2009 and opened my own agency in 2016 after earning a BA in Business from Bethune-Cookman University. Our team brings over 50 years of combined insurance experience, and were committed to providing excellent service while fostering a supportive, growth-focused environment.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jonathan Gibbs - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information.Assist customers with policy changes and updates.Process insurance claims and follow up with customers.Maintain accurate records of customer interactions.QUALIFICATIONS:

Communication and interpersonal skills.Detail-oriented and able to multitask.Previous customer service experience preferred.Bilingual Spanish preferred.