Customer Service Specialist

Your Mission:

To act as the primary contact for assigned customers, ensuring flawless order execution, timely deliveries, and high customer satisfaction through strong coordination with Sales, Planning, Production, Logistics, Finance, and Quality teams.

Responsibilities:

• Manage end-to-end order processing from receipt or orders to dispatch within defined timelines
• Enter orders accurately in ERP systems with correct specifications, put ups, and delivery dates
• Coordinate confirmation dates with Planning and Stock teams
• Communicate proactively with customers on order status, dispatches, and delays
• Handle Tier-1 customer queries and escalate complex issues appropriately
• Prepare open-order reports and customer-specific summaries
• Coordinate daily dispatch planning with logistics and warehouse teams
• Track delayed shipments and verify dispatch documentation
• Support sampling, hanger requests, and first orders for new customers
• Coordinate credit approvals and payment conditions with Finance
• Act as the primary contact for quality-related complaints
• Escalate delivery risks early to Sales Managers
• Report system issues and maintain weekly order trackers

Profile:

• Customer Service / Order Management professional with hands-on experience in manufacturing or trading environments
• Minimum 2 years of experience in customer service, order processing, or supply-chain coordination
• Strong process discipline and attention to detail
• Comfortable working daily in ERP systems and Excel-based reports
• Experienced in coordinating with Sales, Planning, Production, Logistics, Finance, and Quality teams
• Industry exposure to textiles, furniture, home décor, or manufacturing sectors preferred
• Fluent in English; Hindi, Tamil, or other Indian languages are a plus
• Customer-centric, proactive, resilient under pressure, structured, and accountable
• Hands-on mindset with strong ownership of tasks

Location: South India, ideally in Coimbatore (Tamil Nadu)