Customer Service Specialist

Job Description Client Support Associate / Client Experience Coordinator Overview: We are looking for a proactive and communication-driven professional with up to 1 year of experience in customer support, client coordination and or telecalling. The role involves managing RSVP calls, collecting client feedback and supporting basic escalation calls as required. Key Responsibilities: 1.

RSVP Coordination Make outgoing RSVP calls for events and update responses accurately. Maintain structured trackers and provide timely updates to the internal team. 2. Client Feedback & NPS Calls Connect with clients post-event to collect feedback and category-level ratings.

Document insights clearly for internal performance review and reporting. 3. Escalation Calling Support Assist with initial-level escalation calls Gather issue details, ensure calm communication and route concerns to the appropriate internal team. 4. Communication & Documentation Maintain updated call logs and reports.

Share daily/weekly summaries of activities. Follow communication guidelines and ensure consistency in tone and messaging. 5. Coordination Responsibilities Work closely with internal teams to relay client feedback and follow-ups.

Ensure high responsiveness and professional client interaction at all times. Required Skills & Experience: 0-1 year experience in customer support, telecalling, client servicing and or coordination roles. Strong verbal communication skills (English & Hindi; regional languages preferred).

Ability to manage high-volume calling with professionalism. Good documentation and follow-up skills. Calm, patient and solution-oriented approach.

Basic knowledge of CRM tools, Google Sheets, WhatsApp communication, and call logging. Work Schedule: 6 days/week