Customer Service Specialist

Investor Servicing Executive | Customer Support

We are looking for enthusiastic and customer-focused professionals to join our Investor Servicing team. This role is ideal for candidates who enjoy interacting with customers, resolving queries, and delivering a positive service experience.

Key Responsibilities

• Handle customer and investor queries through inbound calls and in-person interactions.
• Provide accurate information and timely resolutions to service requests.
• Ensure all customer requests are processed within defined timelines.
• Coordinate with internal teams to track and process service-related requests.
• Maintain professional communication and high service standards.
• Update and maintain customer records accurately.

Requirements

• Graduate in any discipline.
• Excellent verbal and written communication skills in English.
• Good computer skills, including MS Office and email handling.
• Strong customer service and problem-solving abilities.
• Ability to work in a fast-paced environment.

Preferred

• Prior experience or internship in customer service, customer support, banking, financial services, or related sectors.
• Familiarity with call handling and customer interaction processes.

What We Offer

• Comprehensive training and onboarding support.
• Opportunities for career growth and development.
• Exposure to the financial services industry.
• Professional and collaborative work environment.

Location: (Location)

Experience: Freshers and candidates with relevant experience are encouraged to apply.