Customer Success Manager, Dynamics 365 Managed Services – Business Central, F&O, CE

Responsibilities

• Build relationships with clients and support them in realizing their business objectives
• Manage compliance with SLAs and KPIs
• Consistently apply Agile methodologies in daily operations
• Accountability for all aspects of portfolio management
• Develop and manage delivery plans for every engagement
• Track, monitor, and control budgets in alignment with planned engagement parameters

Qualifications

• Extensive experience working with clients on Dynamics 365 managed services engagements (Business Central, F&O and/or CE)
• 5+ years of overall experience in ERP and CRM technology
• Proven experience in managing ERP and/or CRM from initiation through to implementation
• Certification in ERP / CRM products is a strong asset
• Agile Certification (CSM), ITIL or PMP preferred
• Bachelor’s or Diploma or degree in Information technology, Business Management, Project Management preferred