Customer Support Associate (BPO)

Tier 2 Customer Support Associate (BPO) | US Shift | Freshers & Experienced Welcome

We are looking for enthusiastic and customer-focused professionals to join our team as Tier 2 Customer Support Associates. If you have strong communication skills and a passion for customer service, this opportunity is for you!

Job Role: Tier 2 Customer Support Associate (BPO)

Work Mode: Work from Office / Hybrid (as per business requirement)

Shift: US Shift (Night Shift)

Work Week: Rotational (Mon–Fri / Tue–Sat / Wed–Sun)

Key Responsibilities

✔ Handle customer queries through calls, emails, and chats

✔ Provide Tier 2 support and resolve customer concerns effectively

✔ Assist candidates with recruitment-related queries (fresh applicants & rehires)

✔ Guide users on self-service portals and navigation

✔ Follow escalation procedures for unresolved issues

✔ Meet SLA targets and maintain quality standards

✔ Conduct verification processes as per company policies

✔ Maintain accurate documentation and system updates

✔ Collaborate with internal teams for smooth issue resolution

Eligibility Criteria

✅ Freshers & Experienced candidates can apply

✅ Prior International BPO / Customer Support experience preferred

✅ Excellent English communication skills (Verbal & Written)

✅ Comfortable working in US Shifts / Rotational Week-offs

✅ Basic knowledge of MS Office, ticketing tools (ServiceNow preferred), ERP systems

Skills Required

✔ Strong communication & customer handling skills

✔ Problem-solving mindset

✔ Ability to work in a fast-paced environment

✔ Positive attitude & teamwork skills

✔ Detail-oriented and flexible with business requirements