Customer Support Associate

Customer Support Associate ELVN | Mumbai | Full time About ELVN ELVN is a premium women's activewear brand built for women who train hard and want gear that keeps up. We operate on a monthly drop model and are growing fast across India, with plans to expand into Dubai and the Gulf region. This role is a chance to be close to our customers and to the daily operations that keep the brand running.

About the role We're looking for a Customer Support Associate to be the first point of contact for our customers and to help keep our order and inventory systems running smoothly. This is a customer support role for a Shopify based D2C brand. Familiarity with Shopify and Return Prime is a bonus, not a requirement, we will train you.

You will report to the Brand Manager. What you will do Customer support Respond to customer queries on email, Instagram DMs, and WhatsApp Handle order status, sizing, and exchange or return questions with warmth and clarity Maintain a response time of under 2 hours during business hours Escalate high friction complaints to the Brand Manager Keep a log of recurring complaint themes such as sizing or delivery delays, and share patterns back to the team Ecommerce operations Monitor daily order flow and dispatch status on Shopify, making sure every order moves within TAT Track and manage returns and exchanges through Return Prime, from request to resolution Do weekly stock counts and flag any mismatch between Shopify and physical inventory Flag low stock and stockouts before they become a problem, especially before drop days Coordinate with the warehouse or courier team on delayed shipments What we're looking for 0 to 1 year of experience, freshers welcome Comfortable learning new software tools, training provided on Shopify and Return Prime Organised, doesn't let small things slip Warm and clear while talking to customers, even when they're frustrated Based in Mumbai and okay working from office What we offer Direct, close to the customer role at a fast growing D2C activewear brand Structured onboarding with a clear two week ramp up plan Room to grow into a specialised CX or ops lead role as the team scales A collaborative, no fluff work environment ✉️ : [email protected]