Customer Support Executive (Calls & Chat) - 2+ Years Experience

Location: Hyderabad (Work from Office)

Experience: 2+ Years

Employment Type: Full-Time

About the Role

Shesha Ayurveda is looking for a Customer Support Executive to handle customer calls, live chat, WhatsApp, email, and social media queries. The ideal candidate should have excellent communication skills, empathy, and a customer-first mindset while ensuring timely issue resolution and a seamless customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond promptly to customer queries via Live Chat, WhatsApp, Email, and Social Media.
• Resolve customer concerns related to orders, products, deliveries, returns, refunds, exchanges, and payments.
• Guide customers in selecting the right products based on their needs.
• Maintain high standards of customer satisfaction and response time.
• Coordinate with Logistics, Warehouse, Marketing, and Operations teams to resolve customer issues.
• Record customer interactions accurately in the CRM or support platform.
• Follow up on pending customer requests until resolution.
• Escalate complex issues to the appropriate teams when required.
• Meet daily productivity, quality, and customer satisfaction (CSAT) targets.

Key Requirements

• 2+ years of experience in Customer Support, Customer Service, or Customer Success.
• Excellent verbal and written communication skills in English and Hindi. Additional regional languages are an advantage.
• Experience handling calls, live chat, WhatsApp, and email support.
• Strong problem-solving and conflict-resolution skills.
• Good typing speed and computer proficiency.
• Ability to multitask and work in a fast-paced environment.
• Customer-centric attitude with empathy and patience.
• Experience with CRM tools, Shopify, Freshdesk, Zoho Desk, or similar platforms is preferred.
• Prior experience in D2C, eCommerce, Beauty, Personal Care, or FMCG is an added advantage.

Why Join Shesha Ayurveda

• Work with one of India's fastest-growing Ayurvedic D2C brands.
• Opportunity to build expertise in customer experience and eCommerce operations.
• Collaborative, growth-oriented work culture.
• Learning and career development opportunities.
• Competitive salary based on experience.

Interested? Send your resume to [email protected]