Customer Support Intern

Company Description

Blue Tyga is a performance-focused techwear apparel brand designed for Indian conditions. Backed by Walkaroo International Pvt. Ltd., the brand creates functional, climate-adaptive clothing that supports comfort, mobility, and everyday wear. By combining technical fabrics with clean design, Blue Tyga delivers apparel suited for modern, active lifestyles.

Role Description

This role is on-site role based in Coimbatore. This position is responsible for responding to customer inquiries via phone, email, and chat, and providing clear, timely information about orders, products, and policies. The role includes troubleshooting issues, coordinating with internal teams to resolve problems, and following up to ensure customer satisfaction.

The specialist will document interactions, update customer records, and track recurring issues to support process improvements. Daily tasks also involve educating customers on product features, handling returns and exchanges, and maintaining a professional, empathetic approach in all communications.

RESPONSIBILITIES

• Handling customer enquiries via Email, Chat, WhatsApp, Phone, and Freshdesk.
• Resolving customer concerns related to orders, delivery, returns, exchanges, refunds, and payments.
• Coordinating with internal teams such as Warehouse, Logistics, Finance, and Operations for timely issue resolution.
• Maintaining accurate customer records and ticket updates in Freshdesk.
• Meeting departmental KPIs, SLAs, CSAT, and quality standards.
• Providing professional and timely communication to customers.
• Escalating complex cases as per the defined escalation matrix.

PREFFERED CANDIDATES

• Fresher with required skills
• Excellent verbal and written communication skills.
• Fluency in the required regional language along with English.
• Knowledge of Freshdesk, Shopify, or CRM tools will be an added advantage.
• Strong problem-solving and customer-handling skills.