Customer Technical Support

Company Description CrewgleAI is a hiring-technology company that provides a 24/7 AI interviewer to help organizations hire more efficiently and fairly. The platform conducts interviews around the clock and delivers detailed analysis, including AI-generated scores, interview transcripts, and video recordings, to support informed hiring decisions. By reducing human bias and offering flexible interview times, CrewgleAI creates a more accessible experience for candidates.

The company focuses on improving recruitment speed, quality, and consistency so employers can identify and hire top talent with confidence.

Role Description

We need a product expert who acts as a bridge between our users and our engineers.

You’ll be joining a small, fast-paced startup team. This means you won’t have a massive manual

for every scenario—you’ll be expected to figure things out, stay calm when the pressure is on,

and help us build the playbook as we go.

What You’ll Actually Do

• Be the First Voice: You’ll handle incoming chats via Intercom, providing fast,
• empathetic, and logical solutions to real estate pros.
• Solve the Puzzle: When a user reports an issue, you don’t just pass it on. You’ll
• investigate, reproduce the bug yourself, and write clear notes for our developers.
• Teach People to Fish: You’ll write external help articles that make sense to non-tech
• users and internal guides that make our team smarter.
• Watch and Learn: You’ll proactively review user sessions to spot where people are
• getting stuck before they even send a chat.
• Manage the Flow: Triage feedback and keep the support queue organized and moving.

Who You Are

• Tech-Savvy & Curious: You love software. You’re the person friends ask for help with
• their apps, and you enjoy poking around a new platform to see how it works.
• A \"Forever Learner\": You have a natural drive to teach yourself. If you don't know the
• answer, you’ll find it.
• Calm & Empathetic: You can explain complex tech to a non-tech real estate agent in a
• way that makes them feel heard, even when things are stressful.
• Comfortable in the \"Gray\": You work well in a remote, siloed environment. You don’t
• need a boss hovering over you to take initiative or make a logical decision.
• A Critical Thinker: You look at a problem and see the \"why,\" not just the \"what.\"

• Requirements

Experience: You’ve worked in a customer-facing role (Support, Tech Support, or

Retail/Service with a heavy tech component).

Flexibility: Ability to work shifts between 8:00 AM CT and 10:00 PM CT.

Bonus Points: You’ve used Intercom, you’ve written help docs before, or you have

experience in the Real Estate world (Agent, Admin, or Transaction Coordinator).