Director of Hospitality

Job DescriptionSenior Director - Workplace Experience / Director of HospitalityCompany: Compass Group IndiaLocation: Bengaluru, KarnatakaEmployment Type: Full-time, On-site Role PurposeCompass Group India is looking for a senior hospitality and workplace experience leader to build, lead, and continuously elevate a premium workplace experience program for a large corporate / GCC client environmentThis role is designed for a leader who can bring together the polish of luxury hospitality, the discipline of corporate operations, and the warmth of employee-centric service. The incumbent will be responsible for creating a hospitality-led workplace that enhances employee experience, client engagement, operational consistency, and service excellence across the site.The role will be highly visible and will require strong pre-opening / transition leadership, service design capability, team-building strength, stakeholder management, and the ability to operate in a fast-paced, high-expectation corporate environmentKey AccountabilitiesThe Senior Director - Workplace Experience will be responsible for leading and governing the end-to-end workplace hospitality experience, includingReception and Guest ExperienceLead premium front-of-house experiences across client-facing reception areas, ensuring a warm, polished, consistent, and brand-aligned welcome for employees, visitors, and senior stakeholdersWorkplace AmbassadorBuild and manage a high-impact team of workplace ambassadors responsible for employee engagement, floor experience, meeting room support, issue resolution, and day-to-day workplace assistance.Meeting Room Reservations and GovernanceOversee meeting room booking, reservation accuracy, room readiness, utilization governance, and seamless coordination for internal and external meetingsInternal Events and Venue ManagementSupport planning and execution of employee events, leadership meetings, townhalls, client visits, and high-profile engagements with strong attention to detailOffice ServicesLead service delivery for workplace support functions such as mailroom, stationery, office supplies, employee assistance desks, and related soft servicesFood and Beverage Experience PartnershipWork closely with Compass F&B operations teams and client stakeholders to ensure the cafeteria, pantry, beverage, and hospitality experience is aligned with the overall workplace experience vision.Uniform, Grooming, and Service StandardEstablish grooming standards, uniform discipline, service etiquette, and daily experience protocols for all customer-facing teams.Governance, KPIs, and Continuous ImprovementDefine service metrics, operating rhythms, reporting dashboards, escalation processes, audit mechanisms, and continuous improvement plans.Key ResponsibilitiesLead the workplace experience strategy from mobilization / transition through stabilization and steady-state operationsDesign and implement service models, standard operating procedures, guest journeys, employee touchpoints, and experience standardsRecruit, train, coach, and develop high-performing workplace experience teamsBuild a culture of service excellence, ownership, accountability, pride, and proactive problem-solvingPartner with client leadership, HR, facilities, security, technology, admin, and real estate teams to deliver an integrated workplace experienceMaintain strong on-floor presence through regular walkthroughs, real-time coaching, service checks, and employee interactionBachelor's degree in Hospitality Management, Hotel Management, Business Administration, Facilities Management, or a related field preferred.Postgraduate qualification / executive education in hospitality, business management, workplace strategy, or service excellence will be an added advantageKey Success MeasureEmployee and client satisfaction scoresService quality audit scoresMeeting room and event service accuracyComplaint resolution turnaround timeFront-of-house experience standardsTeam grooming, training, and retentionSLA adherence and governance complianceSuccessful mobilization and stabilization of workplace experience servicesIdeal Candidate ProfileThe ideal candidate should be a polished, hands-on, hospitality-driven leader who can operate at both strategic and floor level. They should be equally comfortable presenting to senior leadership, designing service frameworks, walking the floor, coaching ambassadors, resolving escalations, and creating memorable workplace experiences