Drax IT Service Desk Support Analyst

Join Drax in Prince George, BC, as an IT Service Desk Support Analyst and help create a zero-carbon energy future. Your primary mission will be to deliver high-quality IT support services to all users. As part of Drax, you will ensure incidents are managed effectively while meeting SLAs.

This position demands collaboration with internal IT and third-party suppliers for successful outcomes. You will also focus on stabilizing application performance while keeping customers informed throughout their service journey. Key Responsibilities: • Ensure timely resolution of incidents per SLAs • Fulfill service requests efficiently • Collaborate with internal and external IT resources • Maintain stability in application performance • Address customer inquiries with high-quality service Requirements: • Strong knowledge of desktop hardware and networking • Experience with Windows 10/11 and telephony technologies • Proficient in Active Directory and Office 365 • Customer-focused with excellent documentation skills • Understanding ITIL principles is desirable Make an impactful contribution to IT services at Drax in Prince George. #J-18808-Ljbffr