EMS Dispatcher (Communications Specialist) - Poughkeepsie, NY (Hiring Immediately)

EMS Dispatcher (Communications Specialist) - Poughkeepsie, NY Job Category: Clinical

Requisition Number: SYSTE001059

Full-Time

On-site

Rate: $26 USD per hour

Location: Empress EMS, 10 S White St, Poughkeepsie, NY 12601, USA

Reports To: Division Communications Lieutenant

Schedule: Days, Nights, and Weekends

Position Summary

The Communications Specialist is responsible for dispatching and ensuring all transport requests are met in a timely manner, including dispatching 911 calls for service within our seven-county response area. This role strategically relocates System Status Management (SSM) units based on call volume to maximize operational efficiency and coverage. This summary does not negate the employee's responsibility to comply with the current Company Policy Manual or standard work practices as defined by Empress.

Duties & Responsibilities

Dispatch 911 calls for service efficiently and accurately within our seven-county response area

Strategically relocate and post SSM units based on historical and real-time call volume to ensure optimal coverage

Handle emergency and non-emergency information via radio and phone

Accurately enter information into CAD and dispatch the most appropriate unit

Relay information to crews, facilities, management, and other dispatchers on duty

Schedule and ensure all transport requests are picked up in a timely manner, communicating any delays to the Supervisor and facility

Ensure all crews are accounted for at all times and post units accordingly

Compose routine reports and correspondence

Follow all safety rules, operating and maintenance instructions, and procedure manuals

Perform tasks as instructed by the Communications Supervisor and other duties as assigned

Qualifications

NYS EMT Certification (preferred)

Approved EMD Certification (preferred)

High School Diploma or GED

Strong written and verbal communication skills

Working knowledge of EMS systems, private ambulance, and medical transportation

Proficiency in the duties performed by a NYS EMT

Strong communication skills, including the ability to give and receive constructive feedback

Computer proficiency required

Travel Required No

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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