Flemish Speaking Customer Experience Representative (Hybrid)

• Employment Type: Full-time (40 hours per week)
• Schedule: Fixed Daytime Hours (08:00 to 17:00)

Do you possess an innate talent for interpersonal connection and a genuine desire to help others? If you are fluent in Flemish and eager to establish or advance your career in a sun-filled, culturally rich European capital, we invite you to apply. We are looking for enthusiastic Flemish-Speaking Customer Experience Specialists to join our lively, multicultural team based in Lisbon.

Work Structure

To establish a foundation for your success, this role begins with comprehensive, face-to-face onboarding at our modern Lisbon corporate site. Once you complete this initial training phase, you will transition into a flexible hybrid model, splitting your time between collaborative office days and remote work from home.

In this position, you will represent a premier global leader in consumer electronics and home appliances, delivering exceptional support and tailored solutions to their user base.

Your Core Responsibilities

Your main objective is to champion an iconic, household-name brand, ensuring that every user interaction is smooth, constructive, and stress-free:

• Omnichannel Support: Handle inbound inquiries from Flemish-speaking users via phone, email, and live chat. Provide guidance regarding product specifications, shipping logistics, system setup, warranty terms, and basic technical inquiries.
• Diagnostics & Resolution: Walk customers step-by-step through technical troubleshooting for their devices and appliances, or route advanced issues to specialized technical departments when appropriate.
• Data Administration: Meticulously record user information, communication details, and case resolutions within the company CRM to facilitate smooth follow-ups and maintain high quality.
• Brand Representation: Develop an advanced understanding of the brand's product catalog and values, demonstrating high professionalism and authentic empathy during every interaction.
• Skill Enhancement: Attend routine workshops and training modules to stay current on new product line rollouts, software updates, and advanced customer care methodologies.

Ideal Candidate Profile

We welcome applications from both veteran customer care professionals and motivated individuals seeking a career pivot. A positive outlook and strong communication skills are our top priorities, and we provide complete onboarding to ensure your success.

Minimum Criteria:

• Language Proficiency: Native or near-native mastery of Flemish (C1/C2 level), combined with professional working proficiency in English (B2 level) for corporate communication.
• Residency Status: Currently living in Lisbon, or fully prepared to manage and execute your own move to Portugal.
• Interpersonal Style: Exceptional written and verbal communication skills characterized by patience, empathy, and a solutions-oriented focus.
• Digital Literacy: Comfort multitasking across diverse software interfaces, team messaging applications, and CRM databases.

Preferred (But Not Required):

• Previous background in retail, hospitality, contact centers, technical support, or general customer care.
• A personal interest in consumer electronics, smart home ecosystems, or modern household technology.

Compensation, Perks & Benefits

We provide a competitive rewards package designed to offer financial stability while recognizing your daily contributions:

• Base Salary: €1,400 gross per month, issued 14 times per year (inclusive of standard Portuguese summer and Christmas bonuses).
• Language Premium: An additional €150 monthly allowance for utilizing your specialized Flemish language skills.
• Performance Bonuses: Up to €100 monthly based on meeting quality and performance targets (KPIs).
• Meal Allowance: €7 per day worked, which adds approximately €140–€150 net to your monthly take-home earnings.
• Healthcare Package: Comprehensive private medical and life insurance effective from day one.
• Professional Development: Defined internal career pathways to transition into corporate coaching, quality analysis, or team leadership.
• Company Culture: A vibrant, global workspace featuring contemporary amenities, scheduled team events, and a supportive community.

Important Relocation Notice

Please be aware that this position does not include a relocation package. Candidates currently residing outside of Portugal must be completely independent in planning, executing, and funding their own travel, short-term housing, and general moving logistics to Lisbon.

How to Apply

Ready to start your next professional chapter in Lisbon? Select Apply Now to upload your current resume (please ensure your CV is written in English).