Fulfillment Scheduling Manager

Role Description

The Fulfillment Scheduling Manager supports QVC and will have an impact on fulfillment center costs for all sites and customer experience for the US network. You will have autonomy in the development of scheduling models for US fulfillment and will be supported in the development of modeling/tools from within the wider staffing team. You will report to the Operations Planning Senior Manager.

This role is remote. Job seekers must reside in one of the following states to be considered: Delaware, New Jersey, Pennsylvania, Florida, Idaho, North Carolina, South Carolina, Tennessee, Virginia, Georgia, Ohio, Texas, and California. Relocation assistance is not available for this role.

• Work with the Forecasting team, Regional Managers, and Operations to oversee the development of resource strategy
• Work with Operations Management to develop the delivery of daily labor scheduling plans for all US fulfillment centers 21 days in advance
• Monitor schedule input trends detailing impact on increase/decrease in costs
• Review staffing plans for each department guiding the scheduling team
• Produce Weekly and Monthly schedule efficiency reports for Operational management, highlighting any trend or improvements to be made
• Identify potential shortfalls in the delivery of Goals and reduce this through influencing change
• Full awareness of Operational systems across sites, i.E., WFMS (Verint), Kronos, TimeHub, LMS/WMS

Qualifications

• Bachelor's degree in Business, Supply Chain, Distribution, Logistics or related field, or an equivalent combination of education and experience
• Demonstrated Leadership experience and the ability to influence a team
• Experience in encouraging a positive work environment and partnering with team members
• Analytical experience required with scheduling experience
• Intermediate knowledge of Excel is required
• Background in staff planning and forecast development

Benefits

• Competitive compensation
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Amazing company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement benefits

Company Description

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.