Manager

MANAGER JOB DESCRIPTION

4/15/2020, 7/23/2020,9/22/2020, 6/23/26

EXTENDED FAMILY, INC.

Do you enjoy making a significant difference in the lives of DSW’S & clients? We are seeking a dedicated Manager with the ability to multi-task, prioritize and adhere to all state regulations and maintain compliance.

BENEFITS:

Competitive Salary based on experience.

Work with a company that cares about their clients and staff.

Team oriented working environment.

Progressive company with expansion plans.

A substantial payment toward health insurance based on enrollment.

Hours: Monday-Friday 8:00 – 4:30 pm. Every other Friday off at noon, unless needed for job commitments.

EDUCATION:

High school diploma required, some college preferred.

Any healthcare education a plus.

EXPERIENCE:

MUST HAVE WORKED AS A SUPERVISOR/MANAGER FOR A MINIMUM OF 2 YEARS. PREFERABLY IN THE HEALTHCARE INDUSTRY.

OTHER SUPERVISORY EXPERIENCE A PLUS.

QUALIFICATIONS:

· Professional demeanor.

· Respect all clients, their families, DSWs, staff & management.

· Reliable, dependable & on time!

· Outgoing personality with a positive attitude.

· Excellent written and verbal communication skills.

· Excellent time management and planning skills.

· Detailed oriented and able to multi-task.

· Ability to problem solve in a professional diplomatic manner.

· Adapt quickly to change.

· Work well with multiple personalities.

· Skills that can assist DSWs &/or clients with any issue, able to diffuse the situation by listening completely to their concerns before speaking.

· Must have reliable transportation, valid driver’s license and safe driving record

· Agree to preserve the confidentiality of all clients, their families, staff management & company information

· Experienced at using a laptop, emails, scanning, copier & fax

· Must adapt quickly to new computer programs.

CHARACTERISTICS OF WORK

Extended Family, Inc. shall designate and assign a Manager to

be available in person or by telecommunication at all times for all aspects of agency operation. (Revised 7/23/2020) The manager shall be responsible for compliance with all regulations, laws, policies and procedures applicable to home and community-based service providers. The manager must supervise the DSW Supervisor, HR Coordinator, QA Coordinator to ensure implementation of agency policy and procedures. (Revised 7/23/2020)

The Manager ensure adequate staff education and evaluations;
ensure the accuracy of public information and materials;
ensure that all staff receive proper orientation and training on policies and procedures, client care and services and documentation, as required by law or as necessary to fulfill each staff person’s responsibilities;
ensure that services are delivered according to the client’s individual service plan;

and

The Manager must be familiar with all manuals for training purposes. Also, must manage important documents and files.

The Manager must ensure staff in supervisory positions complete an annual training in supervisory and management techniques.

The Manager reports to the Director. Note: Only the Director may change any policies or documents of Extended Family, Inc.

JOB FUNCTIONS/RESPONSIBILITIES:

• The manager must ensure that the DSW Supervisor shall make an in- person supervisory visit of each direct care staff within 60 days of being hired or contracted and at least annually thereafter. Supervisory visits shall occur more frequently:(Company Supervisory Form must be used)

(Conduct 60 day visit and Emergency Drill on the same visit)

a. if dictated by the ISP;

b. as needed to address worker performance;

c. to address a client’s change in status;
or

d. to assure services are provided in accordance

with the ISP.

e. to ensure that emergency drill with DSW are conducted

2. The Manager must ensure that the supervisory visit be unannounced and utilized to evaluate the direct care staff’s ability to perform assigned duties, determine whether services are being provided in accordance with the ISP and whether goals are being met.(Company Supervisory Form must be used)

3.The Manager must ensure that documentation of supervision include: (Company Supervisory Form must be used)

a. the worker/client relationship;

b. services provided;

c. observations of the worker performing assigned

duties;

d. instructions and comments given to the worker

during the onsite visit;

e. verification that the worker is actually reporting to the work site according to the frequency specified in the ISP;
and

f. client satisfaction with service delivery.

4. The Manager must ensure that an annual performance evaluation for each direct care staff person shall be documented in his/her personnel record. The manager must conduct annual performance evaluations on the DSW Supervisor, HR Coordinator, QA Coordinator, Branch Manager. (Company Annual Evaluation form must be used)

5. The Manager must ensure that in addition to the in-person supervisory visits conducted with direct care staff, the QA Coordinator shall visit the home of each client on a quarterly basis to determine whether the individual:(Company Supervisory Form must be used)

a. service plan is adequate

b. continues to need the services

c. service plan needs revision.

6. The Manager must ensure that an assessment shall be conducted by the supervisor prior to admission and at least annually thereafter.The assessment shall be conducted more often as the client’s needs change. (Company Assessment Form must be used)

7. The Manager must ensure that the supervisor file expired client’s binder.

8. The Manager must ensure that the supervisor process and set up client’s binder. (Use Binder Checklist and sign- in binder)

9. Make copies.

10. Attends state meetings.

11. Set up state audits (Research Documents).

12. The Manager must ensure that the staff handles after hour calls and duties and documents in the system (Rotate calls).

13. Ensure accident/incident reports are reported by DSW and completed by DSW Supervisor, then Manager must put in state Accident/Incident system. (see Accident/Incident Report Policy)

14. Able to read, understand the client’s Universal POC, in order to completed client’s attachment on an initial and annual basis, or as needed (Revised 6/23/2026).

15. Ensure that the supervisor create schedules for DSWs, initially, annually, and as needed.

16. Ensure that the HR Coordinator staffs and fills the roles of DSWs.

17. Ensure that designated office staff reports to work if unable to staff DSWs.

18. Uses email.

19. Filing and Scanning documents. All client and employee documents must be filed and scanned daily.

The DSW Supervisor must put all 60 day visits, annual supervisory visits, and fire drills in the DSW file. (60 day visits, all supervisory visits, annual evaluation, and fire drill) (DSW and client information). All office staff handles office tasks, such as filing, generating reports, setting up for meetings, answering phones and reordering supplies. (Revised 7/23/2020, 9/22/2020)

20. Ensure that staffing issues, complains, and/or incident and accidents are handle according.

21. Uses LASRS system.

22. Keep track of office staff absences. The Manager must ensure that that office staff requests off on TCP.

23. Ensure that supervisor conduct Client Specific Training and Complete Client Specific Form

24. The manager must request a revision from the Support Coordinator, for time worked outside of the scheduled hours, on a quarterly basis for NOW clients with Skilled Nursing or any client that the Director approves.

25. Ensure that HR Coordinator, QA Coordinator, DSW Supervisor jobs are done, even when they are absent (6/23/26).

26. Terminate DSWs and DSW Supervisors with the Director’s approval only. (Revised 7/23/2020)

27. Must conduct as needed audits to ensure that the company is in compliance. (review binders, employee files) (use binder and employee checklists)

28. Input Accidents and Incidents into the state system in a timely manner. (Revised 7/23/2020)

29. Assure that services are delivered according to the client’s individual service plan and are up to date. All missing days of services must be explained on the client’s progress note/visits. Back up staff must be offered to the client. (Examples: Hospital stays, client was out of town, client refused services)

30. Discharges clients with the approval of the Director.

31. Be available in person or by telecommunication at all times for all aspects of agency operation. (Revised 7/23/2020)

32. Be responsible for compliance with all regulations.

laws, policies and procedures applicable to home and community-based service providers.

33. Supervise to ensure implementation of agency policy and procedures (Revised 7/23/2020)

34. Ensure correct signatures and dates for all documents. (Revised 7/23/2020)

35. Ensure that QA Coordinator make monthly calls to clients. (Use Company Form)

36. Ensure that all clients have a valid PA.

37. Must ensure that DSW Supervisor conduct the LaSRS Connectivity Test (Revised 7/23/2020)

38. Ensure that DSW Supervisor must verify DSW visits daily (verify between 8a-10a)to ensure services are provided in accordance with the ISP. Verify DSW visits daily when a DSW Supervisor is absent or terminated.

39. Sent employee compliance letters/ messages through the LaSRS system, database, email, mail, or/and in person every payroll week as needed. (Revised 7/23/2020)

40. Ensure that employees are getting their initial and annual training.(Revised 7/23/2020)

41. Handle filing, generating reports, answer phones, ordering supplies.

42. Immediately report any indication of a potentially significant issue developing to Director.

43. Retain proper documentation regarding all client and staff communication

44. Ability to understand and fully carry out, instructions given by Director.

45. Must sign in and out on the Sign-In Sheet.

46. Ensure that office staff add all events/visits/orientations/client specifics into calendar in database.

47. You will be a part of our team, therefore, you may be asked to attend & assist in fun community functions, such as: trade shows, fairs or other company events along with other office personnel.

48. Keep open lines of communication with office staff.

49. Ensure that on call staff is responsible for answering after hour & staffing calls on a 2 week rotation. On-call is compensated through Holiday Pay and 1/2 Day every other Friday.The on-call worker must answer all incoming calls, change/adjust DSW's time, complete accident/incident reports within 24 hours, conduct client specific, and document in system.

If a call is missed, the call must be returned within 15 minutes.

50. Managers are to ensure home visits are completed. Managers are not allowed to conduct home visits without the approval of the Director.

51. Any additional job related duties as assigned by the Manager or Executive Director

I have read and understand my job description

Signature Date: