Head of Operations – Security Services

Head of Operations – Security Services Location: Mumbai, Maharashtra (Frequent travel across Maharashtra) Company: Urban Hawk Security Services Pvt. Ltd. About Us Urban Hawk Security Services Pvt.

Ltd. is one of Maharashtra's fastest-growing security and integrated facility management companies. We are on a mission to build one of India's most respected security organizations by combining operational excellence, technology, and exceptional client service. As we continue to expand rapidly, we are looking for an experienced and dynamic Head of Operations to lead our operations team and build scalable systems for sustained growth.

Key Responsibilities Lead end-to-end operations across multiple cities and client locations. Manage Regional Managers, Area Managers, Operations Managers and field teams. Take complete ownership of client satisfaction and operational excellence.

Handle critical client escalations and ensure timely resolution. Develop SOPs and scalable operational processes. Drive manpower planning, deployment and workforce optimization.

Improve employee discipline, attendance, productivity and retention. Conduct regular operational reviews with leadership. Ensure compliance with statutory regulations and company policies.

Build a high-performance operations culture focused on accountability and execution. Coordinate with HR, Finance, Recruitment and Business Development for seamless operations. Ideal Candidate 12–20 years of leadership experience in Security Services or Integrated Facility Management.

Proven experience managing 1,000+ security personnel across multiple locations. Strong leadership and people management skills. Excellent client relationship and crisis management abilities.

Experience building and leading large operational teams. Strong analytical and decision-making skills. Graduate required.

MBA is an added advantage. Ex-servicemen with relevant corporate leadership experience are welcome. Preferred Industry Experience Security Services, Facility Management, Integrated Facility Management (IFM), Corporate Services, Industrial Security, Logistics Security or Hospitality Operations.

Why Join Urban Hawk? Opportunity to build a high-growth organization. Direct reporting to senior leadership.

Significant decision-making authority. Competitive salary with performance incentives. Long-term leadership and career growth opportunities.

If you believe you have the experience, leadership, and execution capability to build one of India's leading security operations teams, we'd love to hear from you.