HR Ops Assistant

RESPONSIBILITIES:

Support organizational changes through high volume transactional support as needed

Process transactional requests received via call, email, or ticketing system.

Provide exceptional customer service

Provide general Human Resources support to team members and field managers by applying basic knowledge of HR concepts and procedures via multiple contact formats

Answer incoming calls and respond to incoming written inquiries to provide general HR support to all team members on all HR-related systems and processes and procedures including; HRIS System Access and Navigation, EVerify / I-9 Compliance, and Password Resets

Prioritize and support administrative work for various HR departments

Perform miscellaneous administrative tasks as necessary and participate in special projects, as needed

Manage compliance for terminated team member files and manage active manager files

Respond to unemployment claims, appeals and hearings

Serve as a backup for the onboarding process in the Support Centers

Perform miscellaneous administrative tasks as necessary and participate with special projects, as needed

REQUIRED KNOWLEDGE, SKILLS or ABILITIES:

Effective verbal and written communication

Basic problem solving

Effective time management

Excellent customer service

Proficient with Microsoft Office suite

Ability to maintain confidentiality of sensitive transactions.

Able to execute pre-defined processes from detailed written or verbal instructions and apply knowledge of the process for follow-up and troubleshooting.