Hub Operation Manager

Role : Hub Operation Manager

Location : Delhi/Hamirpur

Exp : 5-10 Yrs

Note: Operations in Information technology, Telecom or related who has experience of handling 24*7 ops environmen

t.
Key responsibilities may inclu

d

• e::Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedur
• es.Managing exam center staff (invigilators, technical support) to ensure proper execution of protoco
• ls.Troubleshooting technical issues during exams and coordinating with IT support if need
• ed.Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionali
• ty.Monitoring exam center compliance with security protocols and regulatio
• ns.Managing vendor relationships related to exam center operations (catering, security, etc
• .):Training, and supervising exam center staff to ensure high-quality service delive
• ry.Performance evaluation and development of the exam center t
• eamReporting and Analys
• is:Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedba
• ck.Identifying areas for improvement and implementing necessary adjustments to optimize operati
• onsClient/TC management Coordinati
• on:Collaborating with clients to understand their specific requirements and ensure smooth delivery of exa
• ms.Addressing client concerns and providing timely updates on exam center operati
• onsApproaching new clients for capacity addit

ion
Required Ski

• lls:
  Strong organizational and planning skills to manage multiple tasks simultane
• ouslyExcellent communication and interpersonal skills to interact with candidates, staff, and cl
• ientsProblem-solving abilities to address unexpected issues during
• examsTechnical proficiency to operate exam delivery systems and basic troublesho
• otingLeadership qualities to motivate and manage a

team
Thanks & Re

gards,