Human Resources Partner, LatAm, Builder Experience (BeXT)

At Amazon we are committed to being Earth's Best Employer and the Most Customer-Centric Company. To achieve this, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees (Builders). The HR Partners care deeply about the employee experience, proactively listening to Builder sentiment, and serving as a connector between Builders, managers, and HRBPs.

This role supports AWS Builders in LATAM across Corporate and data centers. It requires weekly travel to other site locations within the cluster.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stop innovating—customers from startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, learning and curiosity are in our nature. Employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to embrace our uniqueness.

Mentorship & Career Growth

We continuously raise our performance bar and provide endless knowledge‑sharing, mentorship, and career‑advancing resources to help you develop into a better‑grown professional.

Key Job Responsibilities

• Collaborate with Business Leaders, Data Center Operations leaders, HRBPs, and partner teams to innovate, implement, and deploy HR strategies across the cluster.
• Leverage Builder listening mechanisms to monitor and analyze Builder sentiment trends, providing regular sentiment updates and recommended actions to site leadership and HR Business Partners.
• Manage multiple scenarios utilizing HR expertise, consulting skills, and influence.
• Connect sentiment trends and other HR data to broader operational goals while diving deep into details, collaborating across teams.

A Day in the Life

• Proactively leverage Builder sentiment data to advocate for Builders’ needs.
• Partner with leaders at multiple levels to develop proactive strategies focused on the Builder experience.
• Conduct weekly Gemba Go See (GGS) walks with Builders.
• Collaborate with cross‑functional teams such as HRBPs, Employee Relations, and Labor Relations to align on Builder engagement actions.
• Apply HR fundamentals to problem‑solve and influence diverse populations.
• Work in a fast‑paced, complex environment driven by continuous innovation.
• Consult, coach, and develop site leadership through decision making with empathy and sound judgement.
• Foster and role‑model an inclusive environment for all Builders.
• Exercise high judgment, manage ambiguity, and serve as first point of escalation for Builder concerns.
• Support Builder queries and situations with discretion and expertise, navigating Amazon policies.
• Promote adoption of technology and self‑service.
• Collaborate and influence multiple levels of the organization.
• Conduct workplace investigations with Builder Relations.
• Own and deliver site‑specific people projects with site leadership.

About the Team

We embrace our differences and are committed to fostering an inclusive culture reinforced by our 14 Leadership Principles.

Work‑Life Balance

We offer flexibility in working hours and encourage you to find your own balance between work and personal life.

Mentorship & Career Growth (Team Level)

Our team supports new members with a broad mix of experience, offering projects that help you grow into a well‑rounded professional.

Basic Qualifications

• Bachelor’s degree
• 5+ years of HR generalist, management, or business partner experience
• Knowledge of HRIS systems
• Knowledge of employment law and HR policies and procedures
• Advanced proficiency in English and Spanish (written and verbal)

Preferred Qualifications

• Experience working in a matrixed organization
• Experience in project management, resource planning, schedule management, status reporting, and task prioritization
• Experience mentoring, coaching, and influencing colleagues, collaborators, and stakeholders
• Strong analytical skills, attention to detail, and effective communication
• Ability to interpret data and make business recommendations across leadership and cross‑functional teams
• Can manage a high volume of requests and competing deadlines

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.