Inside Sales Customer Service- Bilingual

Position Summary Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc.

Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies. Duties and Responsibilities Accurately manage the order inputting process into JDE related to prices, terms of sale, product, quantity, ship-to/sold-to, and customer’s special instructions. Complete all necessary paperwork required per sales orders.

Maintain system accuracy on all sales orders and back orders, reflecting reality of ship dates and entering appropriate reason codes for changes. Participate with Customer Service Team to maintain call service standards. Ensure SOX compliance process procedures are followed and necessary documents are verified and kept on file as needed.

Maintain customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc. Work with internal supply chain departments to keep customers updated on order status in a proactive manner. Keep product knowledge up to date on current and future products.

Coordinate truck deliveries at certain locations with the Traffic department. Coordinate returned goods from customers with Sales Representative/manager’s approval. Complete all product returns or invoice adjustments in a timely manner, ensuring accurate reason codes are applied in JDE and appropriate forms are completed per department process.

Maintain daily contact with Sales Representative regarding pricing inquiries, discrepancies on customer purchase orders and updates on customer order status. Participate in inventory counts as required. Maintain up-to-date price books and initiate all price increases, ensuring they are implemented in the invoicing system as assigned.

Initiate outgoing calls to current and prospective customers to maximize weekly order file. Report competitive activities to Sales team and process requests for samples. Education and Certifications Bilingual French and English. 5‑7 years of Inside Sales/Customer Service experience, preferably in a manufacturing environment.

Post‑secondary education in business management or equivalent field of study preferred. Knowledge of JDE or other mainline ERP such as SAP. Westlake is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation. #J-18808-Ljbffr