International Operations Executive (Pitampura, New Delhi)

Job Title: International Operations Executive

Location: Pitampura, New Delhi (On-site)

Job Type: Full-time

Experience: Minimum 3–5 years

About the Role

We are looking for a dynamic and detail-oriented International Operations Executive to manage and execute complex global travel itineraries. This role is critical to our outbound travel division, focusing on delivering flawless experiences for our international clientele. The ideal candidate will possess deep knowledge of global destinations, visa processes, and DMC (Destination Management Company) coordination.

If you thrive in a fast-paced environment and have a passion for global travel logistics, we want to hear from you.

Key Responsibilities

• Itinerary Planning & Coordination: Design, plan, and execute customized international tour packages (leisure and corporate) for long-haul destinations including Europe, USA, Australia, Southeast Asia, and the Middle East, ensuring cost-effectiveness and high client satisfaction.
• Booking & Reservations: Manage end-to-end bookings for international flights, hotels, sightseeing tours, transfers, and cruise packages via GDS (Galileo/Amadeus) and supplier portals.
• Visa & Documentation: Oversee the entire visa application process, including documentation, embassy liaising, and tracking to ensure timely approvals for various countries (Schengen, UK, USA, Australia, UAE, etc.).
• MICE Operations: Support corporate/MICE groups abroad, including venue selection, ground handling coordination, and on-site logistics management (as required).
• Vendor & DMC Management: Liaise with international suppliers, DMCs, and hotel partners to negotiate rates, confirm services, and resolve any operational discrepancies.
• Crisis Management & 24x7 Support: Provide real-time support during operational emergencies (flight delays, hotel overbookings, medical issues, natural calamities, etc.) to ensure client safety and satisfaction. Must be available for clients 24x7 via phone, email, or messaging platforms to handle urgent requests and last-minute changes.
• Client Servicing & Fast Revert Time: Respond to high-end client inquiries via phone and email with exceptional speed and professionalism. Ensure fast revert times (within minutes for urgent matters, and within a few hours for general queries) to maintain client trust and confidence.
• Reporting & CRM: Maintain meticulous records of all bookings, costs, and client preferences in the CRM system. Prepare daily/weekly operational and sales reports.
• Ticketing (Preferred): Issue, re-issue, and cancel airline tickets using GDS systems. (Ticketing expertise is a significant advantage).

Requirements

• Education: Bachelor's degree in Travel & Tourism, Hospitality, Mass Communication, or a related field.
• Experience: Minimum 3 to 5 years of experience in international tour operations, specifically handling outbound travel to long-haul destinations such as Europe, USA, Australia, and other global markets.
• Systems Proficiency:
• Proficient in MS Office (Excel, Word, PowerPoint).
• Experience with CRM tools.
• GDS Knowledge: Experience with Galileo, Amadeus, or Sabre is a strong plus.
• Communication Skills: Excellent written and verbal English communication skills with the ability to interact confidently with international clients, vendors, and embassies. Must be articulate, persuasive, and professional in all client-facing interactions.
• Soft Skills: Strong organizational skills, ability to multitask, and proven problem-solving abilities under pressure. Must demonstrate a sense of urgency and ownership in resolving client issues.
• Availability: Willingness to be available 24x7 for client support, including weekends and holidays, as international travel emergencies can arise at any time.