IT Support Service Desk Analyst Role

Join CBI Home Health as a temporary IT Support Service Desk Analyst in Toronto, ON. Provide critical frontline support to users and enhance their technology experience daily.

This position is ideal for individuals with 2-3 years of IT service desk experience. You'll be key in diagnosing and resolving various technical issues while delivering top-notch customer service via multiple channels. Your ability to prioritize tasks effectively will ensure user satisfaction and efficient IT support.

Key Responsibilities: • Support end users through phone, chat, and the ticketing system • Diagnose hardware, software, and network-related problems • Install and configure software applications and devices • Track and resolve service requests within SLA • Document tickets and user interactions with precision

Requirements: • Minimum of 2-3 years in IT support service desk role • Excellent verbal and written communication skills • College or Bachelor’s degree in a related field • Knowledge of ITIL principles • Bilingual English/French is a plus

Bring your IT support skills to CBI Home Health and make a difference in the community's technology experience. #J-18808-Ljbffr