Manager for Commercial Contracts and Customer Support Excellence

Join a thriving environment as a manager overseeing commercial contracts and customer support team dynamics. Drive operational improvements and lead a talented group toward achieving exceptional results.

This role requires a proactive leader to manage daily operations of customer support and contracting teams. You will focus on individual and team development while driving performance based on established KPIs. Candidates must have experience in commercial contracting and a knack for process efficiency.

Key Responsibilities: • Lead a dedicated team focused on performance improvement • Oversee customer support and commercial contracting processes • Develop strategies for KPI achievement and compliance • Manage documentation and support internal collaboration • Navigate contract negotiation and customer relations

Requirements: • 3-5 years of relevant management experience • Background preferred in healthcare or medical devices • Bachelor’s degree or equivalent • Strong proficiency in CRM systems and data management • Fluent in English and French, excellent communication skills

Effectively lead both teams towards excellence in customer satisfaction and operational success. #J-18808-Ljbffr