Manager, Insurance

Manager, Insurance

Department: Claims and Insurance

Location: On site, Laval, QC (5540 Rue Ernest-Cormier, Laval, QC H7C 2T1)

Type of Employment: Permanent, Full Time (40 hours)

The Role

The Insurance Manager leads, trains, and supports the Canadian Claims function, ensuring effective handling of complex and high‑risk claims, including litigation and subrogation, while maintaining quality control and compliance with internal insurance and legal governance requirements. The role serves as a key escalation point for complex matters and acts as a liaison between internal stakeholders and external partners, including legal counsel, brokers, and third‑party administrators. Additional responsibilities include insurance administration, reporting, provisioning, and contractual risk review.

What You’ll Do

Claims Oversight & Escalation Management

• Manage complex, sensitive, and escalated claims files, including litigation and subrogation matters.
• Act as escalation point for high‑risk claims and incident‑related issues.
• Support Operations teams during incident response and initial claims coordination.

Training & Operational Support

• Deliver training and ongoing support to the Canadian Claims team.
• Promote adherence to claims handling standards, processes, and best practices.
• Support continuous improvement initiatives within the claims function.

Quality Assurance & File Governance

• Perform quality control reviews of claims files to ensure accuracy, completeness, and compliance.
• Identify gaps in documentation and provide corrective guidance to claims handlers.
• Ensure consistency in claims file management across the team.

Legal, Insurance & Contractual Support

• Review insurance clauses in contracts, leases, and agreements to ensure compliance with corporate insurance requirements.
• Manage legal expense tracking and invoice validation through Legal Tracker.
• Support provisioning activities for litigation and complex claims files.
• Collaborate on insurance renewal processes, including data collection and budget preparation.
• Maintain Certificates of Insurance (COI), including updates and annual issuance.

Stakeholder Management & Coordination

• Act as primary liaison with external legal counsel, TPAs, brokers, landlords, and other external partners.
• Coordinate cross‑functional support between Claims, Operations, Legal, and Finance teams.

Reporting & Financial Oversight

• Prepare periodic reporting on claims activity, litigation exposure, provisions, and CIR‑related incidents.
• Support financial forecasting and claims provisioning activities.

Systems & Documentation Management

• Maintain claims‑related invoice workflows in Laserfiche, including expert invoices and supporting records.
• Support administrative workflows and documentation integrity across claims systems.

Specialized Support Functions

• Review and coordinate CCTV requests in Canada for claims investigation purposes.
• Provide operational support during incidents and urgent claims matters.

What You’ll Need

Education

• College diploma or bachelor’s degree in Insurance, Business Administration, Law, Risk Management, or a related field; or equivalent combination of education and relevant experience.
• Professional insurance designations (e.g., CIP) and/or adjuster licensing are considered assets.

Experience

• Minimum 3–5 years of experience in claims management, insurance, risk management, or a related field.
• Experience handling complex claims, litigation, subrogation, and escalated files.
• Experience reviewing contracts, leases, and insurance requirements.
• Experience working with external stakeholders including legal counsel, brokers, third‑party administrators (TPAs), and operational teams.
• Previous experience providing training, coaching, or operational support to team members is an asset.

Knowledge And Skills

• Strong knowledge of claims handling principles, insurance coverages, and risk management practices.
• Understanding of litigation management, subrogation processes, and claims reserving/provisioning.
• Ability to interpret insurance requirements within contracts, leases, and agreements.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with claims management systems, Legal Tracker, Laserfiche, or similar platforms.
• Ability to build effective relationships with internal and external stakeholders.
• High level of attention to detail, professionalism, and confidentiality.

Language Skills

• Bilingualism required (Advanced French and English) both spoken and written; the role requires collaboration with global teams.

Why You Should Work Here

Couche‑Tard/Circle K values its people and community. Join a vibrant environment where growth, recognition, and impact are central.

Benefits Package

• Group Insurance Program – flexible coverage options and optional health, dental, long‑term disability, life insurance, and health spending accounts.
• Pension Plan – secure your future with our retirement plan.
• Share Purchase Plan – become a shareholder through an employee stock purchase program.
• Paid Time Off – vacation, sick, and personal days for a healthy work‑life balance.

Additional Perks

• Employee Discounts – exclusive reductions on products and services.
• Training and Development – workshops, seminars, and online courses for career advancement.
• Recognition and Rewards – programs celebrating achievements and milestones.
• Mentorship Program – guidance from seasoned professionals.
• Scholarship Program – opportunities for employees and their children to pursue further education.

Equal Opportunity Employment

At Couche‑Tard/Circle K, we’re committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.

We encourage diverse applications and provide accommodations on request for candidates throughout the selection process.

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