Manager, Payroll Delivery

Responsibilities

• Oversee the timely and accurate execution of end-to-end payroll delivery processes across multiple countries, ensuring compliance with local statutory regulations, internal controls, and global governance expectations.
• Review and approve payroll calculations, conduct gross to net validations, and drive detailed analysis to safeguard accuracy and control effectiveness.
• Partner with internal stakeholders—including People Services, Total Rewards Operations, Global Mobility and Equity Tax, Payroll Accounting, and HR Business Partners—to ensure a connected and transparent payroll ecosystem.
• Build and maintain strong relationships with Strategic Payroll Partners and in‑country vendors, managing performance, service level agreements, and escalation handling.
• Define, communicate, and align payroll calendars with partners and business stakeholders to ensure coordination, readiness, and timely delivery.
• Review, monitor, and report on internal and external key performance indicators, using data insights to identify trends, improve operational efficiency, and strengthen the employee experience.
• Support continuous improvement by identifying opportunities to optimize payroll processes, standardize tools, enhance documentation, and streamline workflows in line with global best practices.
• Partner with HR Help through tiered escalation models to address and resolve employee payroll inquiries with empathy, accuracy, and accountability.
• Ensure payroll process documentation is maintained, updated, and evolves with system enhancements, regulatory changes, and organizational updates.
• Collaborate across Finance and People teams to support audits, compliance activities, and risk mitigation initiatives.
• Contribute to the transformation of payroll operating models through adoption of digital, AI‑enabled, and data‑driven solutions that increase accuracy, reduce manual effort, and enhance global governance.

Requirements

• Degree or diploma in Business, Accounting, Finance, Human Resources, or a related field.
• 5+ years of experience working in a multinational environment with exposure to complex organizational structures.
• Experience managing or supporting multi‑country payroll delivery with strong knowledge of payroll operations, statutory compliance, social security, and tax regulations.
• Strong understanding of finance and accounting fundamentals, including payroll accounting and gross‑to‑net processes.
• Proficiency using payroll technology platforms, digital tools, and advanced Excel capabilities (data manipulation, formulas, pivot analyses).
• Experience managing third‑party payroll providers and monitoring vendor performance.
• Strong analytical, problem‑solving, and decision‑making skills with the ability to interpret data, surface insights, and propose solutions.
• Ability to work in a fast‑paced, high‑volume operational environment while managing competing priorities with attention to detail.
• Excellent verbal and written communication skills, with an ability to translate complex concepts for diverse audiences.
• Demonstrated capability in stakeholder management, collaboration, and navigating a matrixed global environment.
• Comfort working with digital tools, Artificial Intelligence platforms, and process automation technologies to streamline operations.