Norwegian Speaking Customer Experience Representative (hybrid)

Do you possess a natural knack for troubleshooting and a sincere dedication to delivering world-class customer service? If you are a fluent Norwegian speaker looking to accelerate your professional journey in a lively, sun-kissed European coastal metropolis, this is the perfect opportunity for you!

We are actively recruiting driven and enthusiastic Norwegian-Speaking Customer Experience Specialists to join our growing international team in Lisbon, Portugal. In this position, you will represent a globally recognized brand in smart home technology and consumer electronics, delivering premier assistance to their Nordic consumer base.

Core Responsibilities

Serving as a Customer Support Specialist, you will act as the vital link between consumers and the brand, transforming routine questions into exceptional, high-quality service interactions.

• Inbound Assistance: Handle incoming inquiries from Norwegian-speaking clients through phone, email, and live chat—resolving questions regarding shipping statuses, product specifications, warranties, delivery schedules, and initial device configurations.
• Technical Troubleshooting: Attentively listen to customer issues concerning electronic devices and home appliances, diagnose the core problem, offer clear step-by-step solutions, or escalate intricate repairs to authorized service technicians.
• Data Logging: Meticulously record every client contact, piece of feedback, and resolution within the CRM platform to maintain flawless case histories.
• Brand Ambassadorship: Stay informed on new product launches, engineering updates, and company values, sharing this knowledge with genuine empathy and professionalism.
• Skill Enhancement: Participate in continuous, fully paid training sessions to keep your technical knowledge and interpersonal communication methods sharp.

Candidate Profile

We place a premium on a positive outlook, strong empathy, and great communication capabilities. Whether you are an experienced customer service professional or an ambitious newcomer eager to launch an international career, we supply all the tools and onboarding required for your success.

Requirements

• Language Skills: Native or near-native command (C1/C2 level) of Norwegian, paired with a solid professional working knowledge (B2 level) of English.
• Location & Legal Status: Currently living in Lisbon, or entirely ready and legally authorized to move to Portugal on your own accord.
• Interpersonal Traits: Outstanding written and oral communication skills combined with a calm, customer-first approach.
• Technical Aptitude: Comfortable navigating computers, managing multiple software applications simultaneously, and quickly learning new digital systems.

Preferred Extras

• Prior experience in client services, call centers, hospitality, or retail fields is beneficial but not required.
• A genuine interest in smart home ecosystems, consumer tech, or modern household appliances.

Work Schedule

• Weekly Hours: A standard 40-hour schedule (comprising 5 days a week, 8 hours a day).
• Shift Windows: Fixed daytime hours operating from 08:00 to 17:00.
• Work-Life Balance: A highly stable and predictable routine that leaves your late afternoons and evenings completely open to experience Lisbon's historic landmarks, social scene, and scenic beaches.

Compensation & Lifestyle Benefits

We provide a highly competitive financial package designed to support an enjoyable lifestyle in Portugal:

• Base Income: €1,400 gross monthly, paid out 14 times per year (which includes the standard Portuguese summer and Christmas bonus allocations).
• Language Premium: An extra €150 monthly bonus for utilizing your specialized Norwegian language capabilities.
• Performance Incentives: Up to €100 gross per month linked to meeting quality benchmarks and performance targets.
• Meal Allowance: €7 per completed shift (adding roughly €140–€150 in tax-free net income each month).
• Health Coverage: Private medical and life insurance policies active from your very first day on the job.
• Career Advancement: Transparent internal promotion pathways, with recurring chances to transition into positions such as Team Leader, Quality Assurance Specialist, or Corporate Trainer.
• Company Culture: A vibrant, multicultural, and inclusive workplace featuring regular social gatherings, cultural events, and approachable leadership.