Operations Executive

We are seeking for a self-motivated and enthusiastic individual who is passionate about contributing to the digital transformation of healthcare to join our team. Provide day-to-day operational and administrative support to ensure smooth execution of digital healthcare servicesFoster effective collaboration across internal teams, clinics, departments, and service providersManage service escalations by investigating issues, providing timely resolutions, and reporting findings appropriately to relevant stakeholdersSupport project management activities, including designing digital user journeys, developing and executing test cases, and conducting comprehensive end-to-end testing of the digital platformIdentify opportunities for process improvements and system enhancements to boost operational efficiency and enhance customer satisfactionContribute to the development and execution of marketing strategies and collaterals to drive adoption of the digital platformAssist in partner engagement efforts, including deal negotiations, onboarding, renewals, training and implementation support during system enhancements or process changesProvide training and ongoing support to clinic staffs, and step in to perform clinic duties when requiredPerform any other ad-hoc duties as assignedRequirements Diploma in any discipline, preferably with prior experience in healthcare operations, digital transformation projects, or service delivery rolesStrong analytical and problem-solving skills, with the ability to work independently and take initiativeProficient in project coordination and user acceptance testing (UAT); experience with digital platforms is an advantageExcellent communication and stakeholder management skillsComfortable with cross-functional collaboration and multitasking in a fast-paced environmentDetail-oriented with a continuous improvement mindsetPlease be informed that only shortlisted candidates will be notifiedFor more information, visit https://www.heyally.com/ or https://alliancehealthcare.com.sg/.