Operations Manager - Large Format Operations (LFO)
Hasbro Clothing Pvt. Ltd.
Job Description
About the Role
We are looking for a highly driven and experienced Operations Manager to lead and strengthen operational excellence across our large format retail stores for our brand BASICS by HASBRO CLOTHING (P) Ltd.
The role requires strong leadership, process ownership, execution focus, and the ability to manage multi-territory retail operations effectively.
The ideal candidate will act as the operational anchor for the business by ensuring continuity, driving execution, monitoring store performance, and coordinating seamlessly with field and HO teams.
Key Responsibilities
Ensure strict adherence to company SOPs and operational standards across storesLead daily operational review calls with Territory Managers, Team Leaders, and Cluster ManagersMonitor store performance, attendance, escalations, Zero Sales Day (ZSD), and operational complianceHandle staff issues, manpower deployment, and field escalationsAct as the operational SPOC during Business Head travelCoordinate with HO and field teams for smooth operational executionDrive discipline, execution excellence, and action closure across territoriesConduct regular operational audits and reviewsEnsure business continuity and smooth store functioning across regionsSupport new store operations and operational stabilization
What We're Looking For
8-12 years of experience in Retail Operations / Territory ManagementPrior experience in Large Format Retail Operations is mandatoryExposure to handling multi-territory operations preferredStrong people management and escalation handling skillsExcellent communication, coordination, and analytical abilitiesHigh ownership mindset with strong execution focusAbility to travel and manage operations during leadership movementsStrong understanding of retail SOPs, process management, and store operations
Preferred Skills
Leadership & Team ManagementRetail Operations ManagementSOP & Process ExcellenceStore Performance MonitoringEscalation ManagementBusiness Continuity PlanningCoordination & Stakeholder ManagementOperational Discipline & Execution
Why Join Us?
Opportunity to work with a leading apparel retail brandExposure to large-scale retail operations across 1000+ storesHigh-impact operational leadership roleGrowth-oriented and execution-driven work culture