Operations Support Specialist

We’re Fever, a leading tech platform for culture and live entertainment. We’re looking for an Operations Support Specialist to help our global operations run smoothly and support our growing team.

About Operations

Our operation team oversees processes across multiple products and countries, ensuring that our teams can grow and deliver a best‑class experience for stakeholders.

About the Role

In this role you will play a critical part in maintaining efficient workflows and keeping the global pipeline running smoothly. You will manage vendor communications, purchase orders, invoice processes, and help prioritize backlogs to meet SLAs.

• Global Operations Support: Act as the operational backbone of the team by managing essential daily workflows and ensuring the global pipeline runs seamlessly and efficiently.
• Vendor Onboarding: Manage onboarding for new suppliers, maintain communication with vendors, and collaborate closely with Procurement.
• Order & PO Tracking: Follow up on purchase orders and merchandising requests, ensuring alignment between external vendors and internal teams.
• Invoicing & Payments: Track vendor invoices and work with Finance to guarantee on‑time payments, proactively preventing blockages.
• Prioritization & SLA Management: Analyse requests, prioritize issues with business risk, and manage backlog to meet strict SLAs.

About You

• 1+ year of experience in operations, support, or a fast‑paced coordination role.
• Highly organized and proactive, capable of managing high volume of tasks, backlogs, and deadlines simultaneously.
• Flexible and solution‑oriented, with a “think outside the box” mentality and the ability to adapt to a dynamic, strategic environment.
• Clear and effective communicator comfortable with international vendors and internal teams (Procurement, Finance).
• Comfortable managing operational tools, tracking databases, and maintaining clean pipelines.

Benefits & Perks

• Opportunity to have a real impact in a high‑growth global category leader.
• 40% discount on all Fever events and experiences.
• Work in a location in the heart of Madrid – Home office friendly.
• Great work environment with a young, international team.
• Free food, drink, and fruit at the office.

Fever is committed to creating an inclusive and diverse workspace. We encourage everyone to apply, regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. If you require accommodation during the selection process, please contact our Talent team.