Ops Support Rep, Shipment Resolution Role

Become an integral Ops Support Representative at Purolator, responsible for managing shipment resolutions. This role blends customer service and operations management within a dynamic logistics environment. As part of the Purolator team, you will address delivery challenges by engaging with both customers and operational colleagues.

Your tasks will include scanning freight, preparing packages, and auditing arrivals to maintain efficiency. Proper documentation and timely communication are vital to ensure seamless operations in both warehouse and office settings. Key Responsibilities: • Engage with customers to gather package information • Scan, sort, and process undelivered freight • Prepare labels and data for package redelivery • Inspect and document freight package damages • Utilize Salesforce for tracking customer shipments Requirements: • At least 3 months in customer service • Skills in operations management and planning • Familiarity with shipping and receiving tasks • Proficient in English for effective communication • Knowledge of operational procedures in logistics Support shipment resolutions and enhance customer satisfaction with Purolator. #J-18808-Ljbffr