Priority Support Officer

Priority Support OfficerWidnes£39,347Permanent, Full Time Here at Halton Housing, we are looking for an experienced Priority Support Officer to work across our vibrant organisation.Hours: 37 hours per week (Monday - Friday)Duration: PermanentWhat You'll Do:Manage a patch of properties, ensuring tenancies are sustained and resources are targeted effectivelyAssess referrals, identify risks and vulnerabilities, and refer customers for appropriate supportCarry out home visits to assess property condition and support customers to maintain their tenancyManage a caseload, using data and insight to provide tailored support and improve outcomesSupport vulnerable customers, including victims of domestic abuse, working with internal teams and external partnersProvide clear advice to customers and colleagues, managing expectations in line with policies and proceduresUse systems and digital tools to manage cases, communications and records effectivelyWork closely with partner agencies and represent the organisation at meetings to support customersEnsure services are delivered in line with standards, legislation and safeguarding requirementsWhat You'll Need:Level 3 CIH (or equivalent experience) with a good understanding of safeguarding principlesKnowledge of housing legislation and welfare reformStrong analytical skills, with the ability to interpret data and produce reportsEffective communication, problem-solving and influencing skillsAbility to manage systems, priorities and performance targetsConfident using Microsoft Office (including Teams)Full UK driving licence and access to a vehicleWhat You'll Get:30 day holiday entitlement (increasing to 33 days after 3 years' service), plus bank holidaysOpportunity to buy or sell holidaysCompetitive salaryElectric Vehicle Salary Sacrifice SchemeFlexible and Hybrid workingSupported training and development opportunitiesHealth and Wellbeing Cash PlanCompetitive Pension SchemeIf you want to work in a role that makes a real impact on improving people's lives and you know you'd be a great fit, please apply today!We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.