Remote Customer Success Engineer, Database (2nd Shift)

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here.

We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. We are looking for a Customer Success Engineer, Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts. As a Customer Success Engineer at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform.

You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure. In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes.

This role reports to the Manager, Customer Success Engineer. What You'll Do Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations. on complex escalations, contributing to root cause analysis and resolution Analyze customer architectures to identify improvement opportunities and recommend best practices Participate in incident response and on-call rotations to support critical customer issues Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement. Advocate for customer feedback to influence product improvements and platform enhancements Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.

Use monitoring and observability tools to diagnose performance bottlenecks and system behavior. Key Metrics Customer Satisfaction (CSAT) Time to Resolution / SLA adherence Escalation quality and resolution effectiveness Documentation and knowledge base contributions Customer adoption of best practices What You'll Add to DigitalOcean Required Experience bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.

DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Application Limit: You may apply to a maximum of 3 positions within any 180-day period.

This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.