Remote Lead Product Manager

Job Mission: Own and deliver on a product area while building the product management team’s capabilities, processes, and culture. Accountable for both product outcomes and the growth of PMs on the team. Key responsibilities: Partner with the CEO encourages intelligent risk-taking.

Combines qualitative insight (interviews, jobs-to-be-done) with quantitative signal (usage, funnel, NPS) to size opportunities. Challenges assumptions openly—asks crisp, “what would have to be true?” questions. Leverages Generative AI capabilities as a product lever and can identity where AI adds genuine user value vs. where it’s cosmetic, and partners with engineering to evaluate feasibility.

Owns an outcome-based roadmap that ties directly to company OKRs and 4-lens test (Strategy, Vision, Customer, Business). Gains executive roadmaps are adaptable (reviewed at least quarterly). Converts high-level outcomes to measurable Key Results and maintains a visible trace from initiative → metric.

Product Ownership backlog always reflects priority + class-of-service. Sets High-Integrity Commitments (fixed-date work) only when risk-adjusted forecasts support them; meets ≥ 90 % of those dates. Collaborates daily with engineering to slice value thinly, ensure definition-of-ready/done, and unblock swiftly.

Leverage LLMs (Claude Code / Cowork) for user research synthesis, rapid prototyping, and backlog analysis and reporting. Collaboration, Evangelism practices pre-wiring / shuttle diplomacy to avoid surprises. Evangelizes the product vision internally can demo, train, and support customers end-to-end.

Models servant-leadership: creates psychological safety, celebrates experiments (even failed ones) and elevates team expertise. Proactively translates company strategy into product narratives that resonate with every function (sales, CX, marketing, finance). Represents the product function in executive and cross-functional leadership forums; owns the product narrative at the company level.

PM Team Leadership sets the quality bar for specs, roadmaps, and stakeholder communication by example. Makes hiring decisions and builds a pipeline of PM talent; creates career development frameworks and gives direct, actionable feedback. Ensures consistent backlog health and delivery practices across all PM-owned products, not just their own.

Creates psychological safety for the PM team; celebrates experiments (even failed ones) and elevates individual expertise. Required Experience ability to lead meetings, present to executives, and facilitate cross-functional alignment Go-to-market experience — has partnered with sales, marketing, and CX on launches and enablement 2–3+ years of formal or informal leadership of other PMs, including mentoring and developing PM talent Comfort operating at both strategic and tactical altitude — can present a quarterly roadmap narrative to the board and write acceptance criteria in the same week BA/BS degree required Preferred Experience with data integration, interoperability, or iPaaS/middleware products MBA or equivalent graduate degree Experience with outcome-based roadmapping and OKR frameworks Familiarity with LLM capabilities, prompt engineering, and the practical constraints of AI systems Experience scaling a PM team from 1–2 to 4–6 PMs, including establishing PM practices, rituals, and tooling Nice-to-Have Prior experience working within Salesforce or Blackbaud ecosystems Prior experience working in the nonprofit sector (either at a nonprofit or at a nonprofit software/service provider)