Retailer Coordinator.

Retailer Coordinator Location: Bracknell (RG12 1HL)Rate: £17.14 per hourContract 6 MonthsA well-established organisation based at a head office location in Bracknell is seeking a Retailer Coordinator to join a small, high-performing team on a rolling contract basis.This role offers the opportunity to work in a customer-focused, regulated environment, supporting retailers and customers with vehicle finance applications and related services.Working Pattern and FlexibilityShift rotation between 09:00-17:00 and 10:00-18:00Option to take a 30-minute lunch across four days, allowing for a 14:00 finish on the fifth day (subject to team coverage)Requirement to work one in every three to four SaturdaysRequirement to work one to two bank holidays per year (with a day off in lieu)Hybrid working available, with the option to request up to two days per week working from home, subject to business requirementsThe Role Working as part of a small but efficient team, the Retailer Coordinator will deliver a high standard of service to retailers and customers. The role involves close collaboration with customers, sales teams and internal colleagues to ensure the smooth and compliant processing of finance applications.This position would suit someone who enjoys a busy environment, is resilient, highly organised and takes pride in delivering work to a high standard.Key ResponsibilitiesHandling inbound and outbound calls from customers and dealershipsResponding to queries relating to the finance application processSupporting customers with the completion and submission of finance applicationsMaintaining accurate and up-to-date records of applications and interactionsEnsuring all documentation is complete and compliant with legislative requirementsCarrying out credit assessments in line with lending criteria and regulationsResolving customer and retailer issues efficiently and professionallyLiaising with internal departments to ensure a smooth customer journeyBuilding and maintaining strong relationships with retailers and customersAchieving a high pass rate in quality assurance reviewsRequired Skills and ExperiencePrevious experience within customer service, call centre environments or motor financeStrong communication skills with the ability to build rapport and trustA compassionate and customer-focused approachExcellent organisational and multitasking skillsAbility to work under pressure while meeting deadlinesHigh attention to detail and quality awarenessSuccessful completion of references, including a DBS check and financial checkDesirableAwareness of the Financial Conduct Authority regulatory frameworkUnderstanding of Consumer Duty principlesEqual Opportunities The organisation is committed to equal opportunities and values diversity in the workplace. Applications are welcomed from all suitably qualified individuals, regardless of background, and the business promotes a culture of inclusion, respect and fairness.