Revenue Cycle Management (RCM)

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Director - Revenue Cycle Management (RCM)Location: Noida

Role SummarySenior leadership role responsible for managing large-scale US healthcare revenue cycle operations, owning P&L, and driving client success. This position leads multi-functional RCM delivery teams, ensures SLA excellence, and partners with US clients to optimize revenue realization, reduce denials, and enable scalable growth.

What You Will OwnFull ownership of end-to-end RCM delivery across multiple accounts (200-500+ FTEs)P&L management including revenue growth, margin improvement, and cost optimizationExecutive client relationships with US healthcare providers and billing organizationsOperational excellence across AR, denials, coding, billing, and collectionsTransformation initiatives (automation, analytics, and process re-engineering)

Key Impact Areas (Resume-Aligned)Business & Financial LeadershipDrive margin expansion and revenue growth across RCM portfoliosImprove key financial metrics: Days in AR, Net Collection Rate, First Pass ResolutionDeliver measurable impact on cash acceleration and denial reduction

Client & Stakeholder LeadershipAct as executive sponsor for key client accountsLead QBRs/WBRs, presenting insights, performance trends, and growth opportunitiesBuild long-term partnerships resulting in account expansion and renewals

Operational ExcellenceLead large-scale delivery across eligibility, coding, charge entry, AR, and denialsImplement Lean / Six Sigma-driven improvements to enhance productivity and qualityStandardize SOPs and drive best-in-class quality and compliance frameworks

Transformation & InnovationChampion automation (RPA, AI-based denial prediction) and workflow optimizationLeverage RCM platforms such as Epic and Cerner for operational efficiencyBuild data-driven decision systems with real-time dashboards and analytics

People LeadershipLead and mentor multi-layered leadership teamsBuild scalable teams with strong talent pipelines and succession planningDrive engagement, retention, and performance culture in a 24/7 delivery model

What We're Looking For (Candidate Profile)10-15 years of experience in US healthcare RCM5+ years in leadership roles managing large offshore delivery (200+ FTEs)Strong track record of P&L ownership and client-facing leadershipDeep expertise in AR, denial management, coding, and billing operationsExperience in healthcare BPO/KPO or global capability centers

Preferred ExperienceExperience working with organizations like Optum, Omega Healthcare, access health care, R1RCM or IKS Health. Exposure to large-scale transitions (onshore offshore migrations)Strong understanding of US payer systems (Medicare, Medicaid, Commercial)MBA / MHA or equivalent leadership training

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