Sales Engineer

BitKernel is hiring a customer-facing Sales Engineer to support our LATAM sales team. This person will be paired directly with our Business Development team and will play a key role in technical discovery, product demonstrations, solution design, and customer education throughout the sales cycle.

The ideal candidate has strong technical fluency, excellent communication skills, and experience helping customers understand how SaaS, streaming, or digital media platforms solve real business problems.

Travel up to 15% may be required for customer meetings, conferences, and partner events.

Responsibilities

• Partner closely with Business Development Managers throughout the sales cycle.
• Lead technical discovery calls with prospective customers across LATAM.
• Deliver clear, customer-facing product demonstrations tailored to each prospect’s needs.
• Explain BitKernel’s platform capabilities, integrations, APIs, workflows, and technical requirements.
• Translate customer needs into clear internal requirements for Product, Engineering, and Customer Success teams.
• Support technical evaluations, proof-of-concepts, and implementation planning.
• Respond to technical questions related to platform functionality, integrations, APIs, security, and scalability.
• Help create and maintain sales engineering materials, demo environments, API documentation, and technical enablement resources.
• Capture customer feedback and market insights to help improve product positioning and roadmap discussions.
• Represent BitKernel professionally in customer meetings, partner conversations, and industry events.

Requirements

• 5-6+ years of experience in a Sales Engineer, Solutions Engineer, Solutions Consultant, Technical Account Manager, Implementation Consultant, or similar customer-facing technical role.
• Fully bilingual in Spanish and English.
• Based in Mexico City
• Strong experience supporting B2B SaaS, media technology, streaming, or digital platform sales.
• Experience working directly with sales or business development teams.
• Comfortable presenting to both technical and non-technical stakeholders.
• Strong understanding of APIs, integrations, SaaS platforms, and technical documentation.
• Experience with HubSpot or similar CRM platforms.
• Experience working with API documentation tools.
• Ability to translate complex technical concepts into clear business value.
• Strong problem-solving skills, curiosity, and ownership.

Preferred Qualifications

• OTT, streaming, media technology, or video platform experience.
• Familiarity with REST APIs, webhooks, authentication protocols, and integration workflows.
• Experience supporting customers across LATAM.
• Experience working with global or distributed teams.
• Familiarity with product demos, technical discovery, RFPs, RFIs, and customer onboarding processes.

Core Competencies

Customer-Facing Confidence

You are comfortable leading customer conversations, answering technical questions, and building trust with prospects and partners.

Technical Communication

You can explain complex systems in a simple, useful way for business, product, and technical audiences.

You know how to work closely with BD and sales teams to move opportunities forward.

Solution-Oriented Thinking

You focus on understanding customer problems and shaping practical solutions.

Ownership

You can manage multiple customer conversations, technical requests, and internal follow-ups without needing heavy oversight.

Startup Mentality

You thrive in a fast-moving environment where ownership, adaptability, and execution matter.

Customer Obsession

You care about helping customers understand, adopt, and succeed with the platform.

You enjoy learning complex systems and becoming a trusted expert.

Global Mindset

You are comfortable working across languages, markets, cultures, and time zones.

• Competitive compensation package
• Career growth within a global technology company
• Hybrid work environment
• Exposure to LATAM and international customers
• Professional development and training support
• Opportunity to attend customer meetings, conferences, and industry events
• Collaborative, entrepreneurial team culture

About Bitkernel

Bitkernel Technology Inc. is redefining how the world experiences digital video. With a proven track record of innovation, we’re on a mission to revolutionize streaming technology and build complete content ecosystems. Headquartered in Austin, Texas, with a growing office in Vancouver, B.C., we’re building our future in North America.

Powered by our groundbreaking platform, Goose, we’re creating a next-generation self-serve SaaS solution that enables content creators, broadcasters, and media companies to launch and scale OTT streaming services across Android, iOS, Web, and SmartTV platforms.

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