Sales Manager - BPO / Call center

Sales Director – Call Center (E-commerce / Direct Sales) Location: Thane Work Mode: 100% On-site Experience: 8+ Years Role Overview We are looking for a dynamic and result-oriented Sales Director – Call Center to lead and scale outbound telesales operations in India. This role will be responsible for driving revenue growth, managing large sales teams, optimizing call center performance, and building a high-performing sales culture. The ideal candidate should have strong experience in outbound telesales operations, team leadership, KPI management, coaching, and sales process optimization.

Key Responsibilitie sLead the daily operations of the outbound sales call center to achieve business target sDevelop sales processes, SOPs, and operational policie sDefine and track KPIs for telesales team sCreate effective sales scripts, campaigns, and promotional strategie sMonitor call quality, team productivity, and customer interaction sAnalyze sales data and operational metrics to improve efficiency and conversion sConduct performance reviews, coaching, and training session sHandle escalated customer concerns and complex operational issue sDrive employee engagement, motivation, and retentio nManage workforce planning, hiring, and performance managemen tPrepare daily and weekly sales performance report sCollaborate closely with senior leadership on business growth strategie s Required Skills & Experien ceGraduate in any discipline (10+2+3 education syste m)8+ years of experience in outbound telesales/call center operatio nsMinimum 6 years in leadership roles managing teams of 50+ membe rsStrong experience in sales operations, coaching, and team performance manageme ntExcellent analytical and reporting skills with a data-driven minds etStrong communication and stakeholder management skil lsExperience working in fast-paced or startup-like environments is preferr edEnergetic, proactive, and execution-focused leadership sty leFluent English communication skills requir ed