Salesforce Delivery Leader (GCC/GIC ) (On - Site)

Job Title - Salesforce Delivery Leader (GCC / GIC) Location - Bangalore Experience - 7+ Years Job Summary - We are seeking an experienced Salesforce Delivery Leader to drive delivery excellence and scale our Salesforce practice within a Global Capability Center (GCC) environment. The ideal candidate will have a proven track record of establishing, growing, and optimizing Salesforce POD-based delivery models while partnering with global stakeholders to deliver business value through customer-centric digital transformation initiatives. This role requires a strategic leader who can build high-performing teams, foster innovation, and enable scalable Salesforce solutions that support enterprise-wide business objectives.

The successful candidate will play a critical role in advancing the GCC's position as a strategic value creator for global business operations. Key Responsibilities Salesforce Delivery Leadership Lead end-to-end delivery of large-scale Salesforce programs across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and custom platform solutions. Establish and scale Salesforce POD-based operating models to improve delivery efficiency, quality, and business outcomes.

Drive delivery governance, program execution, risk management, and operational excellence across multiple initiatives. Ensure successful project execution using Agile, Scrum, and SAFe methodologies. GCC & Practice Development Contribute to the growth and maturity of the Salesforce practice within the GCC.

Develop scalable delivery frameworks, best practices, and reusable assets to enhance productivity. Drive innovation and continuous improvement initiatives across Salesforce delivery teams. Position the GCC as a strategic partner for global business and technology stakeholders.

Stakeholder Management Partner with global business leaders, product owners, architects, and executive stakeholders to define and execute strategic roadmaps. Build strong relationships with cross-functional teams across geographies. Provide leadership updates, delivery insights, and strategic recommendations to senior management.

Team Building & Leadership Build, mentor, and lead high-performing Salesforce teams including Architects, Developers, Business Analysts, Administrators, QA Engineers, and Scrum Masters. Foster a culture of accountability, collaboration, innovation, and continuous learning. Drive talent acquisition, capability development, succession planning, and employee engagement initiatives.

Customer-Centric Transformation Lead digital transformation programs that improve customer experience and business performance. Translate business requirements into scalable Salesforce solutions aligned with enterprise architecture standards. Promote customer-first thinking across product and delivery teams.

Innovation & Solution Enablement Champion adoption of emerging Salesforce capabilities, AI-driven features, automation, and integration technologies. Collaborate with enterprise architects to define scalable and future-ready Salesforce ecosystems. Drive platform optimization, technical excellence, and solution standardization.

Required Qualifications Bachelor's or Master's degree in Engineering, Computer Science, Information Technology, or related field. 8+ years in Salesforce leadership and delivery management roles. Proven experience building and scaling Salesforce POD models within a Global Capability Center (GCC) or Global In-house Center (GIC). Strong experience managing global Salesforce programs and distributed teams.

Deep understanding of Salesforce platform capabilities, architecture, integrations, and ecosystem. Demonstrated success in Agile delivery, program governance, and stakeholder management. Experience working with product-based organizations and global delivery models.

Preferred Qualifications Salesforce certifications such as Application Architect, System Architect, Technical Architect, or other advanced Salesforce certifications. Experience with Salesforce AI, Data Cloud, Marketing Cloud, MuleSoft, and Experience Cloud. Exposure to enterprise transformation programs and digital customer experience initiatives.

Experience leading teams of 50+ Salesforce professionals across multiple delivery streams. Key Competencies Strategic Leadership Salesforce Delivery Excellence GCC Transformation & Scaling POD Model Implementation Agile Program Management Executive Stakeholder Management Customer-Centric Innovation Team Building & Talent Development Enterprise Solution Delivery Operational Excellence Success Metrics Successful scaling and optimization of Salesforce POD delivery models. Improved delivery predictability, quality, and customer satisfaction.

Increased GCC contribution to global product and technology strategy. High-performing and engaged Salesforce teams. Accelerated business value realization through Salesforce-enabled transformation.