SAP CEA iXp Intern - SAP Customer Engagement Advisory Excellence

SAP CEA iXp Intern - SAP Customer Engagement Advisory Excellence

We help the world run better
At SAP, we keep it simple: you bring the best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters.

You’ll find a place where you can be yourself, prioritize your well‑being, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship—it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP CEA iXp Intern - SAP Customer Engagement Advisory Excellence

Expected start date to end date: 2026 – 2028

• Monitor different entry channels, considering urgency and priority, and distribute the workload among the dispatchers, ensuring balance and accomplishment; check the requests, following specific process guidelines and evaluating relevant information, and dispatch them to the adequate processors.
• Manage service requests, engaging with SAP customers, partners and service delivery colleagues; verify booking requisites, such as the system data from watch alerts, to create service orders.
• Support executive events, designing customer presentations accordingly to SAP branding standards; and strategic initiatives, preparing data analysis for business actions.
• Participate actively in meetings, providing input for leaders’ and topic experts’ decisions.
• Assist new colleagues with enablement sessions and contribute to improve the training materials.

What You’ll bring

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast‑paced, evolving environment. Strong problem‑solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.

A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results‑oriented approach and the courage to take initiative.

• Undergraduate student in Business, Information Technology or related areas, to be concluded in approximately 24 months (2028/1).
• Fluent in English (written and spoken). Spanish is an advantage.
• Passionate about customer success. Experience with customer engagement is a differential.
• Communicative, relational and managerial skills required. Procedural, analytical and automation skills desirable.
• Ability to manage multiple and diverse tasks, presential and virtual, global and regional, individual and collaborative, recurrent and punctual, end‑to‑end and as part of process.

Where you belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

• Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
• Project‑driven Experience: Kickstart your career with hands‑on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future‑ready skills from a variety of virtual, in‑person, and hybrid learning sessions.
• Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast‑paced environment. Open doors for future career opportunities within SAP and beyond.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [email protected].

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor. Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 450613 | Work Area: Customer Service and Support | Expected Travel: 0 – 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI‑Hybrid

Job Segment: SAP, ERP, Compliance, Intern, Cloud, Technology, Legal, Entry Level