SAP Service Cloud V2 (ESM) Consultant

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are looking for an experienced SAP Enterprise Service Management (ESM) Consultant to support an ongoing customer engagement. The consultant will provide functional support, incident resolution, and system enhancements while working closely with business stakeholders and technical teams. More details as below.

Location : India / Philippines (REMOTE)

Type : Contract (6 months -extendable)

Allocation : 1.5 Days/Week (12 Hours/Week)

Shift : AU Shift : 6:00 AM – 10:00 AM IST (3 Days/Week)

Experience : 8+ years

Required Skills

• 8+ years of SAP functional experience.
• Hands-on experience with SAP Enterprise Service Management (ESM).
• Experience in:
• Case Management
• Self-Service Configuration
• Workflow Configuration
• Forms Configuration
• Service Request Management
• Business Roles & Authorizations
• Understanding of SAP Service Cloud Version 2 is preferred.
• Experience integrating ESM with SAP S/4HANA or SAP Integration Suite is an advantage.
• Strong troubleshooting, communication, and stakeholder management skills.

Key Responsibilities

• Provide functional support for SAP Enterprise Service Management (ESM).
• Analyze, troubleshoot, and resolve incidents and service requests.
• Configure and maintain ESM features including case management, workflows, forms, and self-service capabilities.
• Support integrations with SAP S/4HANA and SAP Integration Suite where applicable.
• Collaborate with business users to resolve functional issues and optimize service processes.
• Perform impact analysis, testing, documentation, and knowledge transfer.
• Participate in regular support meetings and provide status updates.
• Ensure SLA compliance for support activities. SAP Enterprise Service Management supports case management, self-service, workflows, omnichannel service, and integration with SAP back-end systems.

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Swati Jaiswal

Avensys Consulting Pte Ltd

Email : [email protected]

Whatsapp : +65 6761 9826

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protections regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants