Senior Business Analyst (Computer Services Officer 4)

Job Details Competition #: 49214 Department: Cyber Security & Digital Solutions Location: Halifax Type of Employment: Term Union Status: NSGEU - NSPG Closing Date: 23-Jul-26 Pay Grade: PR 17 Salary Range: $3,410.48 - $4,005.58 bi‑weekly Employment Equity Statement: The Government of Nova Scotia welcomes applicants from Indigenous People, African Nova Scotians, Other Racially Visible Persons, Persons with Disabilities, and Women in under‑represented occupations. Accommodation Statement: A recruiting process inclusive of legal accommodations is available. About Us At CSDS, we prioritize people—both within our team and in the communities we serve—and our mission is to create accessible, reliable digital solutions that meet Nova Scotians’ needs.

Opportunity Overview The Senior Business Analyst reports to the Manager, Service Excellence and leads planning, evaluation, and implementation activities for continuous service improvement. Responsibilities include supporting the incident management process, leading end‑to‑end incident resolution, coordinating cross‑functional technical teams, managing escalations, and facilitating stakeholder communications. Responsibilities Lead continual service improvement plans and identify opportunities to enhance delivery.

Manage incident management activities, plan and organize complex business enablement tasks, and adjust strategies as required. Guide the effective resolution of incidents to improve recovery time and minimize business impact. Conduct and document analysis for trend reporting to all leadership levels.

Mentor, inspire, and educate colleagues in business analysis practices. Determine system requirements, evaluate alternatives, and provide sound solutions to client business problems. Communicate complex information clearly, demonstrating political acuity.

Perform post‑incident reviews and facilitate decision making with business, departmental management, and external vendors. Lead workshops and foster relationships to build trust and collaboration among stakeholders. Exercise sound judgment under pressure and manage on‑call duties as required.

Qualifications Bachelor of Science in Computer Science or a recognized Information Technology program with a minimum of five (5) years’ experience. Knowledge and experience of ITIL processes and standards. Strong analytical, communication, negotiation, and facilitation skills.

Experience working in a complex, multi‑dimensional organization with varied technology needs. Demonstrated ability to engage multidisciplinary teams to achieve business and policy outcomes. Experience with incident management and major incident handling is preferred.

Equivalency Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application. Assets ITIL certification Professional Business Analyst certification Knowledge of Government of Nova Scotia IT strategies, policies, and procedures. Benefits The Government of Nova Scotia offers a Defined Benefit Pension Plan and a range of health, dental, life insurance, disability, vacation, and family assistance programs.

Additional Information There is one 18‑month term employment opportunity and one temporary opportunity with an anticipated end date of December 31, 2026. On‑call duties, including rotational 24‑hour coverage, will apply. Application Process Offer of employment is conditional upon background checks and credential verification.

Candidates not selected for interview may be contacted at [email protected] for future opportunities. #J-18808-Ljbffr