QA Analyst

Hours of Work: 7.5 hours per day - 5 day week (M-F) Work Arrangement: Hybrid 8 Salary Range: $67048.80 - $72399.60 Annually Location: North Vancouver, British Columbia, Canada If you require accommodations during the application process, please email [email protected]. Responsibilities Perform and coordinate functional, regression and acceptance testing of software applications. Identify test objectives, develop and execute test plans.

Create manual test cases from acceptance test criteria and execute manual test cases as well as exploratory functional testing. Write user acceptance criteria requirements in a structured fashion amenable to automated testing; create and execute automated acceptance tests. Run transactions through systems, validate data records and run regression testing.

Identify root causes for complex defects within portfolio and communicate resolution. Perform incident triaging, initial troubleshooting, coordinate with business stakeholders and assign to appropriate resources with findings documented. Perform case management and coordination with support help desk on Vendor portal for contact centre incidents.

Position Requirements 2+ years of hands‑on experience in software testing or relevant post‑secondary education. Familiarity with test strategies, plans, and various testing methodologies. Knowledge of functional/non‑functional requirements and test cases.

Effective written and oral communication skills. Ability to work without supervision and in a cross‑functional team environment. Demonstrated critical thinking, problem solving and learning agility.

Ability to plan, prioritize and complete multiple concurrent tasks in an environment of changing deadlines, priorities and requirements. Knowledge in SQL/Oracle and programming/scripting languages; mobile applications testing experience is an asset. Exposure to Agile methodologies or other software development best practices is preferable.

Genesys Contact Centre application knowledge and exposure will be an added asset. Values Collaborative: We include different perspectives to reach our common goals. Supportive: We seek to understand to meet diverse and evolving needs.

Straightforward: We simplify the complex to make things easier. Knowledgeable: We gain knowledge through experience and learning to make informed decisions. Hybrid 8 – you will work a minimum of 8 days in a 4‑week period at your primary office headquarters (typically 2 days per week).

The remaining days will be remote within British Columbia. Only candidates legally entitled to work in Canada will be considered for this position. #J-18808-Ljbffr