Senior Customer Success Manager - Moveworks (Hiring Immediately)

Job Description We are looking for a customer‑facing professional to partner with initial customers, drive product value, and help customers achieve full business value.

What you get to do in this role

You partner with our initial customers to drive product value

You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value

You partner cross‑functionally to translate business needs and product requirements into new solutions for customers

You will evolve and iterate on our customer onboarding strategy

You work with internal teams and customers to drive adoption, engagement and growth

You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks

You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders

You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap

Qualifications

5+ years of account management, implementation, or sales experience in software/SaaS

Experience explaining technical solutions, establishing goals, developing opportunities, building and selling business cases, and improving customer experience

Experience supporting deployments with large enterprise customers

Process focused with strong problem‑solving ability—always searching for a smarter, better way to achieve a goal

Ability to build strong internal and external relationships, including with senior‑level executives throughout companies

Diplomatic, with tact, poised under pressure

Voracious appetite to learn and grow

Completed Bachelor’s degree

Willingness to travel 10–25% of the time

Compensation and Benefits Base pay of $102,000 – $159,000 plus equity (when applicable), variable/incentive compensation and benefits. Salary commensurate with qualifications, skills, and work location. Health plans, flexible spending accounts, 401(k) with company match, ESPP, matching donations, flexible time‑away plan, and family leave programs are included.

Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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