Senior Leadership Liaison & Customer Service Lead

WHACK Sports is looking for a sharp, reliable professional to work closely with our senior management team — coordinating meetings, managing communications, and keeping key actions on track — while owning and running our customer service function.

This is primarily a leadership liaison role. You'll be the person senior managers rely on to stay organised and follow through, and you'll also take full ownership of customer service — running it day to day, not just stepping in when needed.

What you'll do

• Support senior leaders with diaries, meeting coordination, notes and briefing packs
• Sit in on leadership meetings, capture actions, and chase them through to completion
• Liaise between senior management and other teams — including coordination between our Indian and Australian offices
• Prepare simple performance and operational reports for leadership
• Own and run customer service, including chat and email queries, resolving issues efficiently and managing escalations
• Set the standard for how customer service is handled, and keep process guides and documentation current

What we're looking for

• Strong communication skills and confidence liaising with senior stakeholders
• Excellent organisation and attention to detail
• Ability to manage competing priorities and follow through independently
• Discretion and reliability when handling sensitive information
• Prior experience in an executive assistant, leadership support, or similar coordination role is highly regarded
• Comfortable owning and running a customer service function, not just handling individual queries

What we offer

• A senior-facing role combining leadership liaison with genuine ownership of customer service
• Direct, regular contact with senior management
• A supportive, fast-growing retail business
• Regular check-ins and performance reviews

If you're an organised, capable professional who thrives supporting senior leaders — and wants real ownership of a customer service function, not just a supporting role in one — we'd love to hear from you.

Company Description WHACK Sports is a performance-driven sports retailer that has grown from a small online store in 2013 into one of Australia’s most dynamic and innovative multi-sport ecosystems. Headquartered in Brisbane with flagship stores on the Gold Coast and in South Melbourne, WHACK supports thousands of athletes with elite gear, custom apparel, and next-generation training technology. The company combines deep product knowledge, AI-powered recommendations, and immersive retail experiences to deliver highly personalized service.

WHACK partners with schools, clubs, academies, and sporting bodies to drive community impact and high-performance outcomes. Guided by the “NEVER BEATEN” mindset, the team focuses on innovation, integrity, and standout service for every athlete and family.