Senior Manager

Basic Details

• Location: Chennai, India
• Domain / Vertical: US Mortgage
• Shift: India Night Shift (5.30 PM shift starts)
• Work mode - 5days WFO

Qualifications

• Educational Qualification: Graduate / Postgraduate
• Professional Qualification:
• NMLS License holder (Preferred, not mandatory)

Experience

• Total Experience: 13+ years
• Relevant Experience:
• Managing back-office operations in a BPO environment

Mandatory Skills

• Minimum 13 years of experience managing back-office operations in a BPO environment
• Excellent written and verbal communication skills
• Strong computer navigation skills with proficiency in Windows and Microsoft Office
• Strong technical knowledge with a hands-on approach

Job Description / Responsibilities

• Expert-level knowledge of US mortgage guidelines, documentation, and processes (especially Originations and Underwriting)
• Strong email writing skills
• Proficiency in MS Excel and PowerPoint
• Experience managing mortgage back-office operations in an outsourced environment
• Ability to manage 150+ FTEs
• Capability to handle new process migrations
• Strong team-building and motivation skills
• Ability to manage client relationships and handle escalations
• Ability to effectively communicate with senior management

Security Roles & Responsibilities

• Stay updated with company Information Security Management System policies
• Ensure team awareness of information security policies
• Ensure compliance with legal and regulatory requirements
• Ensure adherence to contractual obligations
• Encourage reporting of security incidents
• Conduct periodic compliance and security training
• Support security investigations with compliance teams
• Monitor compliance and conduct monthly reviews
• Facilitate audits to identify and address compliance gaps
• Conduct risk assessments at process initiation and during major changes
• Review risk assessments and implement mitigation strategies