Senior Product Manager – Automation Operations Product Owner

• Lead or participate in product management initiatives and deliverables for product lines or services
• Contribute to product analysis, market research, and results-oriented analysis
• Review and analyze marketing programs for new products or enhancements, including market segments, positioning, bundling, pricing, and profitability
• Resolve moderately complex issues and lead teams to meet project goals, objectives, and deliverables
• Ensure programs adhere to compliance, privacy regulations, and policies
• Collaborate with managers, analysts, and project teams
• Lead projects and teams or serve as a mentor
• Foster agile discipline and continuous delivery improvement using agility metrics
• Build frameworks for complex decision-making
• Own run-the-business intake, prioritization, and backlog management
• Manage maintenance, enhancement, production support, and operational work demand
• Facilitate governance and prioritization forums with business stakeholders
• Partner with line-of-business sponsors and technology teams
• Coordinate incident, problem, and service management activities
• Manage ServiceNow queues, SLA performance, and escalation processes
• Lead root cause analysis and corrective action planning
• Document and mitigate operational risks
• Maintain automation inventory and operational roadmap
• Prioritize enhancements based on risk, value, and business impact
• Coordinate release schedules and change management activities
• Drive adoption of operational standards and controls

Requirements

• 4+ years of Product Management experience, product development experience, or equivalent demonstrated through work experience, training, military experience, or education
• Product Management, Operations, Process Excellence, or Technology background
• Experience managing application production support and operational backlogs
• Strong stakeholder management and executive communication skills
• Experience with Agile, Jira, ServiceNow, and operational governance
• Knowledge of automation solutions; Power Apps, Power Automate, Alteryx, and UiPath preferred
• Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear implications, actions, and decisions
• Demonstrated effective influencing and collaboration at all levels
• Exceptional problem-solving abilities
• Ability to translate complex business and operational concepts clearly to support sound decisions
• Excellent written and oral communication skills with ability to clearly communicate results

Core Competencies

Demonstrates expertise in Product Management, Operations, and Process Excellence, with a strong focus on stakeholder management, agile methodologies, and operational governance. Capable of leading teams, managing backlogs, and driving continuous improvement through effective communication and problem-solving.

Highest-signal resume keywords

• Product Management Experience
• Agile Methodologies
• Stakeholder Management
• ServiceNow Management
• Operational Governance

ATS Optimization Keywords

Hard Skills

• Product Development
• Operational Backlog Management
• Process Excellence
• Root Cause Analysis
• Automation Solutions

Soft Skills

• Executive Communication
• Collaboration
• Problem-Solving
• Influencing

Industry Keywords

• Compliance
• Privacy Regulations
• Continuous Delivery Improvement
• Agility Metrics
• Change Management

Tools & Technologies

• Jira
• ServiceNow
• Power Apps
• Power Automate
• Alteryx
• UiPath